Member since 04 May 2014
Total posts 23
I made an online classic award booking last week, MEL-SFO in business on QF and SFO-SEA-YLW in economy on AS, it showed that it would be 110k points per person.
Qantas - Qantas Frequent Flyer
Member since 28 Aug 2014
Total posts 127
Qantas charges booking fees and change fees if you contact them by telephone to make/amend an award booking. Did you contact the QFF call centre at any point in the booking process (or afterwards to make a change)?If not -- and you are able to show evidence that their booking engine quoted you 110k pts for the booking -- then I would absolutely hold them to account for the discrepancy & insist on a reimbursement.
It was all done online, no changes. The amount is not shown as a fee (which is always listed as a separate line item).
After multiple phone calls, Qantas eventually ended up manually refunding the extra points. Spending several hours on hold to resolve their error was quite frustrating though.
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Qantas deducting more points than quoted
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