Emirates Lounge Access at Cairo

6 replies

rupert

Qantas - Qantas Frequent Flyer

Member since 23 Jun 2019

Total posts 3

Hi Friends... new around here and I've searched the forums but can't seem to find an answer. Not sure if this question best sits in Emirates or QANTAS forum but I'll give it a shot here!

I'm a Gold QFF flying CAI - DXB - MEL. I'm on a QF ticket, Emirates plane in economy.

I have an invitation on my app to go to the DXB International Business Lounge for the stopover, but I don't have one for the CAI airport beforehand (my app just says to check-in at the airport). I tried to find out on both QANTAS & Emirates websites about lounge access in CAI (useless vague information) and also asked their teams if I'm eligible to access the CAI Emirates lounge via chat, but I can't get a straight answer out of them either. I know from other posts this seems to be a grey area so I'm hoping someone might know whether I can get into the Emirates Lounge at CAI before departure. There aren't any other lounges I can access in Cairo on a QF ticket either from what I can see (despite what the QANTAS agent tried to tell me in my chat! I had to correct them).

Any help or tips here would be swell! Has anyone tried to access?

danielrp

Qantas - Qantas Frequent Flyer

Member since 09 Jan 2019

Total posts 1

Hi Rupert,

If you go on their website or type in Emirates Lounges on Google, you will find a search option available by airport. I checked and there appears to be an Emirates dedicated lounge in CAI. Hope this helps.

rupert

Qantas - Qantas Frequent Flyer

Member since 23 Jun 2019

Total posts 3

Hi Rupert,

If you go on their website or type in Emirates Lounges on Google, you will find a search option available by airport. I checked and there appears to be an Emirates dedicated lounge in CAI. Hope this helps.
Thanks mate - I'm aware of the lounge, it's just a case of access rules given I'm QF Gold on an Emirates plane. This allows me lounge access in Dubai, but I'm unsure if it allows me access in Cairo. And the websites aren't very specific on the QANTAS/Emirates agreement.

hutch

Member since 07 Oct 2012

Total posts 749

This is not a grey area. Listed under benefits of Gold when travelling on Emirates - as per the QF website:

Lounge Access in Australia, Europe, Asia, North Africa and the Middle East
When travelling on a flight with a Qantas (QF) or Emirates (EK) flight number you can enjoy access for you and one guest who is travelling with you on the same flight, to Emirates Lounges throughout Australia, Europe, Asia, North Africa and the Middle East. In Dubai, you and a guest may enjoy the luxurious Emirates Business LoungeThis link will open in a new window. and in other airports, the Emirates Lounges.
When departing London Heathrow on a Qantas operated aircraft (when travelling on a Qantas (QF) or Emirates (EK) flight number), Gold members can access the Qantas London LoungeThis link will open in a new window.. When departing London Heathrow on an Emirates operated aircraft (when travelling on a QF or EK flight number) Gold members can access either the Qantas London Lounge or the Emirates Lounge.

rupert

Qantas - Qantas Frequent Flyer

Member since 23 Jun 2019

Total posts 3

This is not a grey area. Listed under benefits of Gold when travelling on Emirates - as per the QF website:

Lounge Access in Australia, Europe, Asia, North Africa and the Middle East
When travelling on a flight with a Qantas (QF) or Emirates (EK) flight number you can enjoy access for you and one guest who is travelling with you on the same flight, to Emirates Lounges throughout Australia, Europe, Asia, North Africa and the Middle East. In Dubai, you and a guest may enjoy the luxurious Emirates Business LoungeThis link will open in a new window. and in other airports, the Emirates Lounges.
When departing London Heathrow on a Qantas operated aircraft (when travelling on a Qantas (QF) or Emirates (EK) flight number), Gold members can access the Qantas London LoungeThis link will open in a new window.. When departing London Heathrow on an Emirates operated aircraft (when travelling on a QF or EK flight number) Gold members can access either the Qantas London Lounge or the Emirates Lounge.
Thanks for your investigative work, @hutch.

It seems QANTAS staff need further training, as two different staff told me I could not access the lounge in CAI. Additionally, one Emirates agent also mentioned I wasn't able to access the lounge, however fortunately their social media team confirmed that I can access the lounge (as attached).

I read other forum posts of people being turned away by the lounge staff so let's hope it's smoother for me!

hutch

Member since 07 Oct 2012

Total posts 749

This is not a grey area. Listed under benefits of Gold when travelling on Emirates - as per the QF website:

Lounge Access in Australia, Europe, Asia, North Africa and the Middle East
When travelling on a flight with a Qantas (QF) or Emirates (EK) flight number you can enjoy access for you and one guest who is travelling with you on the same flight, to Emirates Lounges throughout Australia, Europe, Asia, North Africa and the Middle East. In Dubai, you and a guest may enjoy the luxurious Emirates Business LoungeThis link will open in a new window. and in other airports, the Emirates Lounges.
When departing London Heathrow on a Qantas operated aircraft (when travelling on a Qantas (QF) or Emirates (EK) flight number), Gold members can access the Qantas London LoungeThis link will open in a new window.. When departing London Heathrow on an Emirates operated aircraft (when travelling on a QF or EK flight number) Gold members can access either the Qantas London Lounge or the Emirates Lounge.
Thanks for your investigative work, @hutch.

It seems QANTAS staff need further training, as two different staff told me I could not access the lounge in CAI. Additionally, one Emirates agent also mentioned I wasn't able to access the lounge, however fortunately their social media team confirmed that I can access the lounge (as attached).

I read other forum posts of people being turned away by the lounge staff so let's hope it's smoother for me!


There is no rule, despite how well written, that will stop a misinformed lounge agent from not letting you in. I think that has happened to many flyers... Not much you can do about it but hope for the best.
Last editedby hutch at Jun 29, 2019, 11:32 AM.

PLEASEupgrademe

Qantas - Qantas Frequent Flyer

Member since 16 Nov 2017

Total posts 93

This might help. In May I was returning back to Melbourne on a Qantas flight from Auckland flying Business class. I had posted a very similar question about the emirates lounge. The only difference was that I asked that considering the fact that I was travelling Business class, would Emirates let me into their Business lounges in both Melb and AUK. At this stage I was a Silver FF. In the post I wrote the replies I got was that If I was flying Business class on Qantas, that will give me access into the emirates lounges. When leaving Melbourne The Emirates lounge was closed, but I ended up getting ridiculously lucky and gaining access to the Qantas First Lounge thanks to a friendly guest.

On my return leg AUK-MEL I immediately went for the Emirates Business Lounge as I was told that it was much better than the Qantas Lounge at Auckland and that I would get in because I was flying Business with Qantas.

Upon trying to enter I was told that Emirates are cracking down on Qantas Business class passengers attempting to gain entry to the Emirates lounges (Obviously because most Qantas passengers in Business definitely prefer this lounge,) but if you are a Qantas Gold FF or above you can gain access. I tried arguing and giving reasons and excuses but nothing would work. The ladies at the entrance insisted that they couldn't make an exception especially because it gets busy at that time of day. (Flight was at 1830 and it was about 1700 when I tried to get in. A fellow Aussie on the same Qantas flight walked straight past the ladies at the entrance, I noticed he was flying business from his Ticket. I promptly asked him if he didn't mind guesting me in, and boom I was in. He was Platinum but I distinctly remember the ladies telling me that Gold and above meets entry requirements. The lounge was pretty fabulous. Although Emirates brand it as a Business Lounge, it was a lot more like a First lounge. Massive variety of food and drink... the food especially and lovely leather seats. And guess what.

The lounge was totally empty the whole damn time. (The Qantas lounge was a Zoo)

Hope this helps

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