Qantas - Qantas Frequent Flyer
Member since 29 May 2013
Total posts 46
Does anyone have experience making changes to a VA reward booking made under the guaranteed international economy reward ‘benefit’ made available to VA Platinums?
It took me literally weeks to get it booked (inclusive of almost 2h of futile debate with several VA team members telling me they were unable to deliver on their ‘guarantee’ by all means of excuses (and I mean every excuse in the aviation book)), but was finally satisfied of this problem by writing a letter to VA customer support after which, miraculously, my booking was able to be made.With this in mind I am hesitant to approach customer service with this question as I expect to be similarly stonewalled, and there are no T’s & C’s relating specifically to changes to these bookings.
Thanks in advance for your help!
Member since 02 Sep 2018
Total posts 313
Hi Guest, join in the discussion on
Changes to Guaranteed Velocity (Platinum) Intn’l Reward bookings
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