Member since 22 Jan 2020
Total posts 1
Was to-fly -to Melbourne on 21JULY19
Manchester VIA Heathrow AND Singapore.
Arriving-late to-board my Heathrow-Flight,
the Check-In-Staff was KIND ENOUGH to discuss my dilemma with her supervisor. Only
option being to-find my-way to-Heathrow.
TAKING THE BRISTISH-AIRWAYS-ADVICE, in
the heat of summer, somehow managed
to-get-to Heathrow in good-time where
ONLY Singapore-Melbourne Boarding-Pass was issued.
IN TOTAL DISBELIF was told by British-Airways-Ticketing-Staff,
Manchester-Heathrow flight was
missed, my Heathrow-Singapore was cancelled and subsequently my-seat was SOLD
to another passenger and-that MANCHESTER-GROUND-STAFF BEING-ONLY-CONTRACTORS advised
SURELY NOT PASSENGER's FAULT!
Numerous approaches to BA Customer's-Relations
as-well-as The-CEO Mr-Alex-Cruz were in total vain!
Member since 04 May 2015
Total posts 58
This wouldn't have occured had you arrived on time for the first flight in your connecting journey. Frustrating, of course, that the staff in Manchester didn't void that first flight for you so that Heathrow would be expecting you, but ultimately, you missed the flight that began your journey.
Member since 08 Feb 2020
Total posts 3
Unfortunately that is how BA and many other airlines ticketing works. I suppose it is too stop someone buying a ticket from a cheaper location with a connection in London and intentionally skipping the first leg.
It does have an unfortunate consequence for anyone whose plans change that mean they can't make the first leg they lose the rest of the ticket.
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Missed BA flight, other flights on the ticket cancelled
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