Member since 16 Aug 2019
Total posts 8
I requested a refund for cancelled international flights. I did that because at the time a credit voucher for the flights had to be used by the end of August this year (I know they later extended that date but my refund request was already being processed - and still is!). I noticed on the refund page that the (promised) refund amount was only the ticket price, less the credit card fees and without the carbon offset charge associated with the flight. Has anyone else noticed that Qantas seems to have overlooked a refund of the carbon offset?
Member since 28 Mar 2018
Total posts 5
The terms and conditions are that the offset payment is not refundable. This is clearly stated when making the offset purchase.
When QFF points are earned on offset payments, they are credited within 7 days of booking. The member retains these points regardless of whether the flight operates.
Hi Guest, join in the discussion on
Carbon offset refunds
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox