We go to Europe often and the time taken can vary massively. Firstly, for some people the time can be very quick, for others, and it might be because of faulty machines, it can take a long time with many retries. If many fights land at the same time, the queue can be a few hours. The biggest, and...

The next step should be for Australia to remove the need to visit a kiosk between landing and immigration. Last Thursday I arrived home to Singapore and didn’t even need to show my passport to clear.

1 negative and 1 positive of Solitaire. If you generally fly only business class then the upgrade awards are mostly useless. Few flights have first class and, even if they do, good luck getting a seat. I have 7 awards and have only managed to use 1 in 3 years. For the positive, you do get a few e...