Sort of thing you expect when someone has a very comfortable and entrenched monopoly. No incentive to invest, let infrastructure degrade. An indifference to the customer experience. This goes so far at Sydney Airport it often feels like an outright hostility to passengers, as anyone who’s t...

Originally Posted by apacau What I don’t understand is the long layover in MEL - around 3.5 hrs. Why couldn’t the flight just depart Adelaide a couple of hours later? Because that would mean a longer stop in ADL for those traveling DOH-MEL, which would be the vast majority of people ...

I have been told by multiple call centre operators that this is accurate - platinum complimentary upgrades come out of standard award inventory

If this is a reference the the four complimentary upgrades given to Virgin platinums, I personally find them hard to use, but mainly because the only times I tend to fly flexible fares is booking relatively close in and flying peak times, so the upgrade space is rarely available. BNE-TSV/CNS/DRW ...

I’d take the sure bet business, provided you can book the domestic sector on the same ticket, covering you if your MEL-SYD sector is delayed.