Ironically, when I clicked on this threat I got a ‘Bad gateway’ error and had to reload the page. Yes, I too have experienced really slow page load speeds. It might likely be related to their advertising draw-in (I’d hate to think it was native to the website coding 😱). ...

Dear JohnThey may not know your sexuality, but one must surely have principles one stands by. As a gay man that includes not giving my business to nations (or their government owned businesses) that have laws that overtly seek to restrict my liberty; the basic freedoms others might take for grant...

Anyone else irritated by VA removing the ability to see points and status activity from their latest app release. Worse still, in order to see these details they now want to you download a separate Velocity app. Crazy stuff imo… who wants to switch between two different apps to deal with f...

VAs offshore call centre is diabolical. In my experience they often need guiding (from me as a ff) to achieve even the most simple of tasks. Try reaching out to corporate affairs in BNE if you can’t get a resolution. Sadly though this issue of poor offshore (and presumably cheap) call centr...

Do those running VA ensure the airline acknowledges its most frequent, frequent fliers. Be great to get the views of multi-Plats especially. Sure, VA have the status tiers; but for a certain group of fliers even Platinum status is attained or retained within a few short months.This group of flier...