• Great review. Although I have to say the Turkish Airlines Business Lounge at IST is IMO, one of the most shockingly overcrowded and unpleasing lounges I’ve ever visited. 

  • Can’t say I’m surprised. I tried them some years ago: Appalling customer service, average rewards program, confusing statements, and in light of all that somewhat overpriced. 

  • We share the same head of state, yet don’t share reciprocal entry arrangements. Madness perhaps, or maybe a nudge for us reconsider divesting ourselves of the old dart ;)

  • Yet another rebrand from Accor… as if their program(s) was/were not confusing enough already! I’ve been a member through various iterations of the program over many many years… shunted from one product name to another with untraceable changes in so called benefits. As a result...

  • VA’s SYD lounge is arguably the worst of their lounges. It’s pokie and at peak times way overcrowded. Defiantly sub-par for business class pax. I remember being at the opening of the space when it was first unveiled… back then as Ansett’s flagship lounge. If I’...

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  • VA's refurbed birds… opinions?

    Feb 28, 2024, 03:25 PM

    Flew Business on one of VA’s refurbed 737-800s today. (I’m fortunate that I have flown D with them for more than a decade.) Interesting to note the divider between D and Y had gone, along with the ‘snake’. Needless to say it resulted in a stream of Y pax queuing (QF-style)...

  • Velocity Loyalty Program

    Feb 14, 2024, 08:21 PM

    Originally Posted by Benmccartney I've never seen an airline destroy itself as fast as this one is. I guess though for Jane getting an astronomical bonus for running at a continual profit has no limits. It's incredibly sad. Every platinum member I have spoken to has had a litany of complaints. Ma...

  • J with toddlers, seat choice

    Nov 28, 2023, 12:56 AM

    Without wanting to sound unkind, people ought think twice before travelling in premium cabins with children of any age. Youngsters have no care for the quiet enjoyment of other pax who've paid premium prices for a seat in hopes of an elevated experience. If they wanted to be surrounded by noisy ...

  • VA call centre: Up to snuff?

    Nov 09, 2023, 11:00 AM

    Hi allKeen to hear the experience of others:I've been VA plat for well over a decade. The call centre was, for a long time, based in NZ. Service was astounding. Agents really understood the brand and the product. Most importantly they knew how to provide solutions.Now though the call centre is (I...

  • Complimentary VA Plat upgrades

    Oct 07, 2023, 12:54 AM

    I’ve been VA Plat for more than a decade. One of the great perks has been the free upgrades to business class. In the past these have always been valuable. Not withstanding Covid, never has a year gone by when I haven’t used all four. Now though the perk has turned sour. It’s ne...

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