Trying to get a Qatar flight AKL/ADL in business credited to my QFFF. A very polite helper on the FF help desk told me I could only credit Qantas flights. I explained that Qatar was a One World member - they didn’t know about One World. After 10 minutes or so they agreed I was entitled to 2500 points and 80 status points! They DID answer promptly and were very ‘helpful’ but had no idea of the product they were meant to be supporting
This is not surprising one bit. Looks like a lot of new staff are not even given frequent flyer 101 training and are literally thrown in the deep end.
I had a similiar experience with the Singapore Airlines call centre in Manila. This was a premium cabin number too. The staff member literally had no idea what a codeshare was, nor how Lufthansa operates some flights for SQ.
Don't even bother talking to anyone other than the premium QF team in Hobart if you want people who know what they are doing. Just keep calling until you get Hobart!
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Frequent Flyer help desk in the Philippines?
Austen
Austen
Member since 16 Feb 2017
Total posts 2
Trying to get a Qatar flight AKL/ADL in business credited to my QFFF. A very polite helper on the FF help desk told me I could only credit Qantas flights. I explained that Qatar was a One World member - they didn’t know about One World. After 10 minutes or so they agreed I was entitled to 2500 points and 80 status points! They DID answer promptly and were very ‘helpful’ but had no idea of the product they were meant to be supporting
gardermoen
gardermoen
Member since 09 May 2011
Total posts 15
This is not surprising one bit. Looks like a lot of new staff are not even given frequent flyer 101 training and are literally thrown in the deep end.
I had a similiar experience with the Singapore Airlines call centre in Manila. This was a premium cabin number too. The staff member literally had no idea what a codeshare was, nor how Lufthansa operates some flights for SQ.
Cam69
Cam69
Qantas - Qantas Frequent Flyer
Member since 30 Oct 2015
Total posts 9
Don't even bother talking to anyone other than the premium QF team in Hobart if you want people who know what they are doing. Just keep calling until you get Hobart!