Agreed [email protected] I travel AKL/SYD and AKL/ADL frequently in business - the food is rubbish, I've had better meals on the domestic section SYD/ADL, no pre meal drinks, ageing aircraft - I've had the arm rest fall off and had a seat secured by cable ties!  All for a premium far...

Have had no problem getting many thousands of dollars of cancelled bookings refunded by QF - they took a while but they came through.  No such luck with NZ though, credits only, no refunds at all despite them cancelling

If you've had a refund from NZ then you are very lucky. They are only refunding flights that are to or via the US and because of US law (and pressure from the NZ Commerce Commission). If you have any other flights with NZ you get a credit only!