I became a Qantas Silver FF on June 5th, I was told by Qantas to wait 10-14 business days for the new membership pack to arrive, but it is yet to arrive.

13 replies

danielm873

Qantas - Qantas Frequent Flyer - Silver

Member since 15 May 2012

Total posts 30

Hi, I became a Qantas Silver FF on June 5th, I was told by Qantas to wait 10-14 business days for the new membership pack to arrive, but it is yet to arrive.

After ringing Qantas, they told me it was sent on the 19th June, and that if I hadn't received it by now, then it's probably lost, and they have sent me out another (they are posting from MEL to me in SYD).

Has this happened to anyone else before?

AusFlyer

Member since 10 Mar 2011

Total posts 138

Hasn't happened to me but then again the Frequent Flyer packs (or actually even hotel loyalty packs) have never been the fastest items to arrive. They always seem to take quite some time to get delivered for some reason. I wouldn't worry... give it more time and you will get it. My Velocity pack took over a month to get to me and my Hilton pack took well over a month.

danielm873

Qantas - Qantas Frequent Flyer - Silver

Member since 15 May 2012

Total posts 30

Thanks for the reassurance.  Yeah I've read a few other forums and they seem to say what you have said, it's quite strange it takes so long!

Chrisor

Qantas - Qantas Frequent Flyer

Member since 07 Apr 2013

Total posts 134

I became gold QFF on June 10th and received my package last week, my wife became silver QFF at the same time and nothing has arrived for her as yet, so I wouldn't worry too much yet.

Chrisor

Qantas - Qantas Frequent Flyer

Member since 07 Apr 2013

Total posts 134

My wifes silver package was in the mail this afternoon, so hopefully yours will be delivered soon too.

danielm873

Qantas - Qantas Frequent Flyer - Silver

Member since 15 May 2012

Total posts 30

Great to hear, I really hope I get mine soon as well!!

Tezza

Qantas - Qantas Frequent Flyer

Member since 12 Jan 2013

Total posts 40

Hi Guys

Firstly congrats, you can pay $30 bucks i think if you want it sent off to you by express post. it takes 3-5 working days.

Cheers

Phil Young

Qantas

Member since 22 Oct 2012

Total posts 192

Just received my QFF Gold package, exactly 14 calendar days after qualifying.

danielm873

Qantas - Qantas Frequent Flyer - Silver

Member since 15 May 2012

Total posts 30

Hi guys,

still waiting on both first and/or second pack, I have checked my address with them every time so I know that that isn't an issue, I was told to wait until the end of this week before calling again, but I feel that I have had quite a bad experience with this, I'm really disappointed, this is my first status upgrade with Qantas :(

Chrisor

Qantas - Qantas Frequent Flyer

Member since 07 Apr 2013

Total posts 134

Something is obviously wrong, it's been 5 weeks now. Is your mail box secure? 

danielm873

Qantas - Qantas Frequent Flyer - Silver

Member since 15 May 2012

Total posts 30

What do you think I should say to QFF the next time that I am on the phone to them, and when do you think I should call again?

Chrisor

Qantas - Qantas Frequent Flyer

Member since 07 Apr 2013

Total posts 134

I would call again on Monday if it hasn't arrived by then, just push the point that you have not received it.

danielm873

Qantas - Qantas Frequent Flyer - Silver

Member since 15 May 2012

Total posts 30

Yeah my mailbox is a locked box so it's secure as it can be, my address is certainly right I have checked it numerous times.  Will give them a call tomorrow to try and sort this out again!

danielm873

Qantas - Qantas Frequent Flyer - Silver

Member since 15 May 2012

Total posts 30

FINALLY got it today, happy now :)

Hi Guest, join in the discussion on I became a Qantas Silver FF on June 5th, I was told by Qantas to wait 10-14 business days for the new membership pack to arrive, but it is yet to arrive.

Attach Files