Member since 26 May 2016
Total posts 9
For reasons unknown, I do not receive any marketing material from my VA/Velocity account although all the boxes in the preferences section of my account are ticked.
over a period of months, I have tried:
unsubscribing and re-subscribing; and
emailing - [email protected], with stock standard responses in reply that I am the one who follows up after a week or two.
This problem is an issue for me because I have missed out on emails that are important such as double status credits promotions etc.
Any help will be greatly appreciated, even if anyone has a contact in IT at VA who I can ask.
Etihad - Etihad Guest
Member since 06 Apr 2012
Total posts 87
Same here. I think it may have been caused by clicking on an unsubscribe link in one of the Velocity emails some time ago. But it seems that re-subscribing does not bring these emails back.
Originally Posted by wdeguara
I have even tried changing my email address to an alternative email address with the same problem. This proves the issue is not with the email server on my end, but with Velocity
Member since 24 Aug 2023
Total posts 4
It's definitely fault on Velocity end
Qantas - Qantas Frequent Flyer
Member since 22 May 2018
Total posts 58
Sorry... but do U really want a pile of irrelevant e mails per day????
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