Nov 20, 2020, 04:05 PM
The design flaws of the MAX were one thing, but the ensuing investigation which brought into the open the management culture at Boeing to prioritize financial performance above customer safety is what has eroded public trust in the brand.
Nov 06, 2020, 09:18 PM
I think Qantas is losing sight of why business travellers choose to fly Qantas in the first place (and usually pay a premium to do so).
Nov 06, 2020, 09:06 PM
Good point, greg959. By looks of all the Qantas customers posting comments to this article, I can't see many saying how much they would prefer talking to a mobile app instead of a real person when they are in urgent need of assistance or trying to find a lost bag.
Nov 06, 2020, 11:27 AM
I would have thought having a Service Desk to provide on-site service to your customers was part of the definition of being a 'full service airline' ?
Nov 05, 2020, 10:07 PM
Might be time for John Travolta to add to his Boeing collection ...
Nov 25, 2020, 01:53 PM
Hi NSCUK, you may want to take a second look at the article shared by TheTraveller above as that mentions status extension arrangements for folks residing outside of Australia/NZ. In particular the paragraph: "With that global disconnect in mind, Qantas will follow the simplest possible op...
Oct 19, 2020, 12:40 PM
Will probably hold off until Bain clarifies their direction for Virgin Australia and their offering for Business travelers. Seems to be some speculation by industry commentators that they may adopt a JetBlue style of offering. I imagine once the new CEO officially takes the reins her first job ...
Sep 02, 2020, 10:53 AM
There are certain rows in the forward cabin which Qantas prioritises for low/no status passengers who are willing to pay the seat allocation fee to sit in these rows. These seats are not made available to Gold frequent flyers to reserve. As a workaround, if you sign out of your frequent flyer a...
Dec 09, 2019, 03:43 PM
Looks like CX150 gets bumped up to an A350 as well when it returns in October....Nice...
Aug 27, 2019, 12:29 PM
May be worth booking an Assistance service, such as https://manilafasttrack.com/. Not sure if they will handle your terminal transfer though. Worth asking the question nonetheless