Virgin Atlantic Sydney-Hong Kong booking with Velocity points

5 replies

bdsl

Qantas - Qantas Frequent Flyer

Member since 21 Oct 2013

Total posts 18

I have booked using Veolcity points a trip Syd-HK utilising VAtlantic. for July. Anyone have any ideas as to what VAust might do with this booking?

I have rung VAtlantic and whilst they would book me on an alternative flight with another airline immediately VAus Velocity centre (based in the Phillippines) had no idea and said they were still working out what to do.

moa999

Qantas - Qantas Frequent Flyer

Member since 02 Jul 2011

Total posts 835

I suspect you will end up on either QF or CX (given lack of other choices). If you have a preference I would be calling VS and asking for certain flights.

bdsl

Qantas - Qantas Frequent Flyer

Member since 21 Oct 2013

Total posts 18

I have rung Virgin Australia's centre and they said they coud not do anything  at this stage. and offweed no options Also re routing on SA via Sin not good as I have booked hotels etc for a stopover in HK on my way to Europe and have also booked using China Eastern for that leg. Same on way back via HK. 

Joshb

Qantas - QFF Platinum

Member since 20 Mar 2012

Total posts 122

I believe you will be rebooked on CX based on this thread

http://www.businesstraveller.com/discussion/topic/Virgin-Atlantic-to-withdraw-from-Australia

Have a look at the case Papillion53 posted

am

Member since 15 Apr 2011

Total posts 216

VA will probably reroute you via one of their other partners (SIA via SIN I imagine) or offered a full refund of your points. 

What options did VS offer? If it was a QF or CX nonstop flight then I'd be calling them back and locking that in before the offer goes away. 

iFLYflat

Qantas - Qantas Frequent Flyer

Member since 20 Nov 2012

Total posts 40

Ive heard of a few cases where a Virgin Atlantic points booking flying Upper Class, was reaccomodated on Cathay Economy - thats not a deal I would accept.

In this case I would want my points and taxes back, and rebook myself on a partner.

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