Qantas - Qantas Frequent Flyer
Member since 10 Apr 2012
Total posts 178
Hi Upgraded with Points on a Perth - Adelaide flight a couple of days ago. I have just gone on to check my points, and the account summary says that I have not received any points or status credits for this flight? Does that sound right??
I thought you would always get a base points and status credits? With all these changes, is this something that has recently been changed?
Member since 18 Feb 2013
Total posts 14
This happened to me last week when I upgraded using points. It may not be the same case as yours, but I rang up and it was a technical error and they credited me the points within 30 minutes.
Member since 19 Jun 2012
Total posts 15
Exactly the same thing has happened to me. I'll see if they work it out, otherwise will give them a call I guess.
Member since 07 May 2012
Total posts 302
Call the FF service centre and they will deal with it. There is a technical issue, which has not been resolved for several weeks.
Okay, cool. Seems like it's a system glitch... thanks Goodness! Will give them a call tomorrow...Thought for a second that you no longer earn points or status when you upgrade... now THAT would be a big blow to the frequent flyers!
Member since 28 Sep 2011
And how many others won't have noticed the errors, apparently ongoing for "several weeks"? Will Qantas be contacting everyone involved? You wish...they'll sit on a windfall and do nothing as always.
Member since 12 Apr 2013
Total posts 872
IMHO domestic ticket purchase and upgrade is quite dubious usage of points
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Upgraded with points on a Perth - Adelaide flight
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