Upgraded with points on a Perth - Adelaide flight

7 replies

highflyer

Qantas - Qantas Frequent Flyer

Member since 10 Apr 2012

Total posts 178

Hi Upgraded with Points on a Perth - Adelaide flight a couple of days ago. I have just gone on to check my points, and the account summary says that I have not received any points or status credits for this flight? Does that sound right??

I thought you would always get a base points and status credits? With all these changes, is this something that has recently been changed?

highflyer

Qantas - Qantas Frequent Flyer

Member since 10 Apr 2012

Total posts 178

Date Description Base
points
Cabin
bonus
Status
bonus
Total
points
Status
credits
29 MAR 14 QF 595 BUSINESS 28MAR14 ADELAIDE/PERTH - - - 0 0

samhennigan

Qantas - Qantas Frequent Flyer

Member since 18 Feb 2013

Total posts 14

This happened to me last week when I upgraded using points. It may not be the same case as yours, but I rang up and it was a technical error and they credited me the points within 30 minutes.

ollie

QF

Member since 19 Jun 2012

Total posts 15

Exactly the same thing has happened to me.  I'll see if they work it out, otherwise will give them a call I guess.

driley28

Qantas - Qantas Frequent Flyer

Member since 07 May 2012

Total posts 302

Call the FF service centre and they will deal with it.  There is a technical issue, which has not been resolved for several weeks.

highflyer

Qantas - Qantas Frequent Flyer

Member since 10 Apr 2012

Total posts 178

Okay, cool.  Seems like it's a system glitch... thanks Goodness! Will give them a call tomorrow...
Thought for a second that you no longer earn points or status when you upgrade... now THAT would be a big blow to the frequent flyers!

wilsoni Banned

wilsoni Banned

Qantas - Qantas Frequent Flyer

Member since 28 Sep 2011

Total posts 302

And how many others won't have noticed the errors, apparently ongoing for "several weeks"? Will Qantas be contacting everyone involved? You wish...they'll sit on a windfall and do nothing as always.

Serg

QFF

Member since 12 Apr 2013

Total posts 872

IMHO domestic ticket purchase and upgrade is quite dubious usage of points

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