After being shafted yet again by QF on 4 return flights in first to HKG, and they expected me to 'upgrade' to business and pay extra for the privilege, I'm done with Qantas.

10 replies

jstewart74

Member since 09 May 2014

Total posts 7

After being shafted yet again by QF on 4 return flights in first to HKG, and they expected me to 'upgrade' to business and pay extra for the privilege, I'm done with Qantas. It's pretty clear Joyce is deliberately trying to destroy the business. I understand things change, but they didn't even have the decency to contact me (my partner was booked on AA and they contacted us. Who else thinks it time for Joyce to go?

driley28

Qantas - Qantas Frequent Flyer

Member since 07 May 2012

Total posts 302

Have did they shaft you? Rather than venting here, have you called QF customer relations about this?

jstewart74

Member since 09 May 2014

Total posts 7

After calling customer relations the following was offered, we don't know anything, we can't offer you anything because no approvals have been given yet (first rule of change management is to have the options in place before you make the change). You can change to another port in our crappy A330 business class product, but because you don't want to come via Sydney now (only went via Sydney for first) we will charge you another $1400 over your originally booked first fare. As Plat1 FF I think I have shown enough support for an airline that couldn't give a toss. I asked them to consider putting me on BA, no - what about emirates then, no. Like I said, I acknowledge things change but having no plan in place shows a complete breakdown in basic management. Thus my question is it time for AJ to go, it's his responsibility to plan and lead the organisation, not sit back and provide zero leadership and direction.

driley28

Qantas - Qantas Frequent Flyer

Member since 07 May 2012

Total posts 302

How did they shaft you? Not have did they shaft you.

peterk

Etihad -Gold Elite

Member since 23 Apr 2013

Total posts 4

110% agree !

AJ needs to go before all of us go.....

reno

Qantas - Qantas Frequent Flyer

Member since 20 Sep 2013

Total posts 317

Jstewart74,

I here you...And what really pisses me off  is not being advised by Qantas prior as to some of these aircraft changes.I understand late unforseen tek problems may lead to aircraft changes.But Qantas make these changes sometimes 3-6 mts out and offer little or no options.I fly first and enjoy the A380 product mostly from the US to Australia.I am not aware of a carrier that moves aircraft arround like the do.A380 replaced by 744 configered/then 744 not configered.....then A330 in Asia.I saw on flight aware recently on one route over a week the aircraft went from A330/2days then 744/2days..who knows if they wer re configered  then A330 then A380/1 day.

IN a few weeks on my next trip to Australia.I also booked in advance to fly out of BNE QF51/52 in business class,the aircraft was schedualed for re-configered 744....now old not configered A330.You have just gone from the best business product to the worse to Singapore.I to herd about the aircraft changes firstly thru ABT..according to Qantas customer service i still have the same business product,same fare and no prior options to change flights..unless at my cost.I to are no longer concerned about P1 and all ready use other carriers to LHR from Australia.

Serg

QFF

Member since 12 Apr 2013

Total posts 872

It is not just Qantas – it is common practice. Airlines do not really care about giving to passenger any info after you pay money. Recently I flew BKK-HEL-BKK by Finnair. They have two distinctive business – in new 330 planes they have slick fully flat fittings and in older 340 they have completely out of date rubbish. Products are centuries apart – one really should wonder why to pay the same money for so different product! When I book ticket it was new biz, they change it some 3 month before flight to old rubbish and never even send me a letter that my planes (and most importantly seats!) had been changed. I am not talking about apology, but mere notification! Needless to say that on their website all photos from new biz and only small prints says that “some” planes have old fitting that will be replaced “soon”. However once you start investigate you will realize that they have more old fittings than hew! All this info collected piece by piece, thanks for sites like AusBT. It is really pays to fly companies like BA – they have uniform fittings and changing plane does not affect customers much. Even during their First rollover one can be unlucky to be shifter from new First to old First, but as least it was First!

521303

Member since 03 Jan 2012

Total posts 57

Jstewart74. You should count yourself lucky.

There's 1.9 million potential passengers living in Western Australia that can't even get on an international Qantas flight travelling in an Westerly or Northerly direction.  I'm one of 'em. So that rules out all destinations in Asia and Europe. I guess one thing Joyce is getting right is the on time departures; 'cause lets face it, you can't be late taking off if you don't have any planes flying.  And before you point out the wonders of Joyce's alliance partners; I loathe Emirates so wouldn't fly them if you paid me.

Chris_PER

Virgin Australia - Velocity Rewards

Member since 19 Feb 2014

Total posts 90

Here here, we're very lucky to have QR/MH to boycott both QF and EK.

abudhabi1

Thai Airways International - Royal Orchid Plus

Member since 15 Jan 2013

Total posts 64

Same Thing in SA we have MH AND CX to boycott QF AND EK.

Andy B

Qantas - Qantas Frequent Flyer

Member since 20 Aug 2013

Total posts 22

At leat we have SQ to avoid the whole oneworld + EK disaster that Qantas has caused.

Hi Guest, join in the discussion on After being shafted yet again by QF on 4 return flights in first to HKG, and they expected me to 'upgrade' to business and pay extra for the privilege, I'm done with Qantas.

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