If I call Qantas for a rewards flight will they have better availability than what is showing on the website.

8 replies

Mont80

Virgin Australia - Velocity Rewards Platinum

Member since 01 Jul 2013

Total posts 16

If I call Qantas for a rewards flight will they have better availability than what is showing on the website. I ask as I have just booked a rewards flight with Velocity on Etihad metal from LHR to SYD in Jan and they had no availability showing on the web but had a number of options when I called. I am just wondering if it will be the same with Qantas.

KG

Qantas - Qantas Frequent Flyer

Member since 10 May 2011

Total posts 249

Interesting to hear that the velocity call centre had access to more EY availability. EY space should show online. You can in future always check the EY website for saver award space, as this is what it's available to partners. Qantas will be able to request space when you are a Platinum ff, other than that in my experience the online availability reflects the actual award availability and the call centre has no additional access to award space.

Serg

QFF

Member since 12 Apr 2013

Total posts 872

I have tried a while ago and found that availability is the same from website and from call centre. Difference is - call centre may offer you "silly" connection that invisible on website. However you can do the same if you plan your trip sector by sector. For example you may not be able to see MEL-LHR via Japan, but you can buy two separate award tickets Melbourne-Japan and Japan-London. This is my impression anyway.

qfflyer

Member since 26 May 2012

Total posts 131

If you're Qantas Platinum they will pedal harder to get you seats. 

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

Mont80, subscribe to Expert flyer. You can select any number of permutations to design your award redemption without relying on the goodwill of the call centre staff or feel like you're bugging them by requesting other options.

AusFlyer

Member since 10 Mar 2011

Total posts 138

If you a Platinum or Platinum One and there are no seats showing online, you can call Qantas and they can do a request to convert a paid seat to a Frequent Flyer seat for you. I have had some success with this but not always. I don't believe they can see any additional seats than what you see online.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

Interesting. I wonder what the criteria for conversion are. Can the staff member independently convert inventory or does it require sign off by a superior to ensure appropriateness? 

AusFlyer

Member since 10 Mar 2011

Total posts 138

No... they have to request it and it is not always approved. I have probably had about a 50% success rate and a couple of times I have had to redeem for a First Class ticket as Business Class often gets denied.

Mont80

Virgin Australia - Velocity Rewards Platinum

Member since 01 Jul 2013

Total posts 16

Hey all....Thanks for the feedback.  I managed to get an outbound with Velocity, interstingly this was through the velocity contact centre with no availability showing on the website again......

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