Bugs on the Qantas website.

12 replies

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

Bugs on the Qantas website.

Has anyone noticed this particular bug on the Qantas website?

Issue: It does not seem to capture non-QFF frequent flyer numbers in the booking.

Impact: Pax are not able to allocate seats or other functions which requires validation of pax's frequent flyer status/OW status.

If anyone else encounters this bug, could they please Twitter Qantas so that it will be picked up expeditiously? Sorry I do not use Twitter!

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 369

As a manual workaround, use Finnair's Manage My Booking function to enter each traveller's FF number after completing the booking.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

Gosh! It worked! WOW! Thanks for the handy tip eminere!!!

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 369

TheRealBabushka, you're most welcome.

KG

Qantas - Qantas Frequent Flyer

Member since 10 May 2011

Total posts 249

So do I understand correctly that basically you enter your QF booking number in the Finnair "manage my booking" section, where you can add say your AA FF number and because systems are linked it wil show up in your QF booking? That's remarkable!

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 369

KG, that's correct.  This is quite a popular trick amongst the frequent flyer community and works most of the time.

tuzza1

Qantas - Qantas Frequent Flyer

Member since 02 Aug 2012

Total posts 89

Malaysian bookings do not show up in my qff account so I cant get seating etc as a platinum member. Do I understand that I can do as KG suggests too and then i can work on my booking....?

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

No, Malaysia Airlines uses it's own GDS (booking engine) from the rest of oneworld. If you booked your ticket through MAS, then the booking will never have an Amadeus (the GDS which Qantas uses) booking reference number and will therefore never appear through the Qantas website.

However, your status should be recognised by MAS if you provided your QFF number at the time of booking which would've allowed you to select seats if booked on their website. Otherwise, you can ring MAS to provide your QFF number and have them manually assign your seats.

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 369

Dave, MH bookings don't show up on QF's Manage My Booking because the two airlines use different GDSs. (QF uses Amadeus and MH uses SITA, though MH will usually also issue a Sabre-equivalent record locator.)

To receive your preferential seating you would need to call up MH and request this.

tuzza1

Qantas - Qantas Frequent Flyer

Member since 02 Aug 2012

Total posts 89

Haha, thanks eminere and peter but I phoned them and they told me that I had to pay for seating.......doesnt matter that Im platinum. They just asay no

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

I've never had any problem getting seat allocated on MH when they recognise OWE status.

Have you tried calling the MH call centre in KL? The 13 number that MH provides on its website goes through to them.

tuzza1

Qantas - Qantas Frequent Flyer

Member since 02 Aug 2012

Total posts 89

Yes,TheRealBabushka, that was the number i called. not interested in my status

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

Did you ask them what the system is showing as your OW status?

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