Member since 02 May 2012
Total posts 2
HI, WE RECENTLY TRAVELLED TO LONDON ON QF WITH OUR ADULT DAUGHTER AND SON-IN-LAW AND THEIR 2 CHILDREN, AGED 2 AND 5. MY HUSBAND IS EMERALD AND I AM SAPPHIRE WHICH MEANS THAT WE CAN EACH TAKE ONE GUEST INTO THE LOUNGE. AT HEATHROW T3 QANTAS USES BA LOUNGE - AND WE WERE NOT PERMITTED TO BRING OUR 2 GRAND CHILDREN AGED 2 AND 5 INTO THE LOUNGE. THE BA STAFF WHO GUARD THE ENTRY SAID THERE WAS NO EXCEPTION FOR CHILDREN AND THEREFORE THEY COUNTED AS 2 MORE GUESTS. ON WHAT INFORMATION I COULD FIND, I THOUGHT THAT CHILDREN UNDER 12 WERE ENTITLED TO ENTER. THE BA STAFF AT T3 WERE EXTREMELY RUDE AND SAID - WELL, THAT IS THE RULE, IF YOU DON'T LIKE IT, SPEAK TO THE QANTAS ON-DUTY REP. WE DID THIS, AND SHE SAID SHE WAS POWERLESS TO LET US IN, BECAUSE THAT WAS THE BA RULING. ARE THEY RIGHT??? APPARENTLY THIS WAS A PROBLEM FOR OTHER TRAVELLERS AS WELL.
Qantas - Qantas Frequent Flyer
Member since 28 Sep 2011
Total posts 302
I'm sorry but if children under 12 are "entitled" to enter in addition to the one permitted guest per tier member then they shouldn't be. Why is it that some people think children should not be counted? They take up just as much space as adults (more when you consider the noise they make) and I don't see why lounges should be populated in this way by young unpaying guests to the detriment of adult paying members. In this instance you wanted four guests allowed in for two members, one of whom was not even top tier. Unreasonable in the extreme.
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HI, WE RECENTLY TRAVELLED TO LONDON ON QF WITH OUR ADULT DAUGHTER AND SON-IN-LAW AND THEIR 2 CHILDREN, AGED 2 AND 5.
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