Virgin Australia international check-in: 30-minute window?

6 replies

henrus

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2013

Total posts 768

Virgin Australia International Checkin, Why do they only provide a 30-minute window for check-in at some international airports (I'm talking about ones with only one flight at that time). I travel through Christchurch quite a bit and Air New Zealand open their international Checkin 3 hours before all flights (even the 6am ones) and then they close it 30 minutes before the flight departs. Meanwhile, Virgin Australia open it 2 hours before departure and then close it 90 minutes before departure. I can understand why at places like Sydney and Melbourne but at Christchurch where the maximum I've ever waited for security is 5 minutes I really can't understand why they have this blanket rule.

AnthonyvB

Virgin Australia - Velocity Rewards Plantium

Member since 19 Jun 2013

Total posts 82

Virgin do not 'close' check in 90 minutes before depature.  From their website "You should be checked in for your international flight at least 90 minutes prior to your scheduled departure time."

hutch

Member since 07 Oct 2012

Total posts 761

Is that not that same thing?

Phil Young

Qantas

Member since 22 Oct 2012

Total posts 193

"should" is different to "must".  Should means that you ought to if possible.  Must means that it is required, mandatory.

hutch

Member since 07 Oct 2012

Total posts 761

Okay... well, I challenge you to turn up 30minutes before your flight and have the "should/must" debate with VA check in staff.

As for the OP's point, the 30minute window VA encourages its customers to be checked in within, does seem pretty tight.

henrus

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2013

Total posts 768

I've shown up 75 minutes before the flight and been rejected before so I would not try it.

cambriamarsh

QF

Member since 02 Nov 2012

Total posts 8

Whereabouts?  That's a real concern because I understood QF was 40 mins before the flight leaves AKL (informally) and I aim at an hour for trans-Tasman.

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