Qantas - Qantas Frequent Flyer
Member since 08 Aug 2016
Total posts 1
I am Australian, who is ombudsman 2 complain for ELAL. Ph
Member since 07 Oct 2012
Total posts 761
Well there isn't one, at least not Australian based. What was the issue?
Member since 21 Apr 2012
Total posts 2,059
[Comment deleted, it's both off-topic and contentious, and adds no value to the thread.]
Virgin Australia - Velocity Rewards
Member since 19 Mar 2014
Total posts 358
Now i'm curious about the comment above.......
Something alone the lines of these countries operating on a different rule book, based on their past behaviour. So we the consumer of the airlines of such countries should not expect the same types of remedial controls from such countries/jurisdictions. In short: Suck it up.
Supposedly this is off topic as I quoted a specific event where the state of that airline has flouted generally accepted practices between friendly nations as an example of how a different rule book applies to them.
Read it quick before this gets censored!
Well some nations do have special rules when it comes to a whole host of international laws and treaties. If you're exempt from repercussions of war crimes and nuclear weapon control, then a civil airline ombudsmen isn't going to be too much of a concern, hypothetically speaking of course.
Member since 31 Aug 2015
Total posts 86
I don't think complaint procedures vary from country to country. Airlines usually have their own people within the customer service departments who handle passenger complaints.
There is a "Get in Touch" link with multiple options for contacting the airline.
Member since 29 Jul 2016
Total posts 34
For some practical advice for Mel, depending on the nature of your problem, you should contact El Al directly in the first place. You usually need to give them the first right of reply, because they can usually fix the issue... if they choose to. If you dont get a reply, then you have other options open to you if your ticket was purchased in Australia and hence subject to Australian consumer law. These would include the small claims court/tribunal process. As an FYI since you asked about Ombudsmen, the Australian based Airline Customer Advocate (ACA) is a facilitator in resolving complaints between Australian-based airlines and you. But in this case El Al is not within the scope of service of the ACA and so there's no "Ombudsmen" as such that can help you in AU.
Member since 17 Apr 2011
In terms of compensation, most airlines are governed by the Montreal Convention of 1999. If Israel is a signatory then the rules apply to El Al.However airlines don't always play by the rules and if you think not your only recourse is to haul them into court - in Israel. In practial terms, a decent travel insurance policy might be your best bet.
Member since 29 Nov 2013
Total posts 436
I know this is (likely) going off topic but questions like this should be removed or moderated until the poster provides a reasonable level of context and information (and don't get me started re grammar and the use of SMS-speak in a business forum).
We're all here to share and collaborate yet questions such as this are simply a waste of (everyone's) time.
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I am Australian, who is ombudsman 2 complain for ELAL.
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