How to Change Corporate Travel Agent Issued Ticket Return Date

5 replies

KneeMonkey

Member since 23 Aug 2017

Total posts 1

I have a SQ Business ETicket BNE - SIN and SIN - BNE issued by a corporate travel agency. 

I wish to change the return date without dealing with the issuing corporate travel agency - for reasons unrelated to the agent. 

I rang SQ and they stated I have to deal with the issuing travel agent-  against my wishes. 

Is there some mechanism I can use to change my return flight without involving the issuing agent? 

Cheers 

victort

Qantas - Qantas Frequent Flyer

Member since 14 Feb 2017

Total posts 77

Yeah that's usually the case in my experience - have tried it a few times with business travel but because it's issued through agency - the airlines just will not deal with you :(

Chris Chamberlin

Member since 24 Apr 2012

Total posts 1,110

Sometimes the airline will take control of the ticket about 24 hours before departure of the first flight on the itinerary, at which point you can usually ask the airline to make any changes as needed - but there are no guarantees, of course!

(It's also why you can't upgrade on BA with cash until close before departure if your flight was booked via a travel agent, as BA technically can't 'change' the fare.)

Tancho

Singapore Airlines - KrisFlyer

Member since 31 Jan 2013

Total posts 38

I've had to do this once before. It was after hours and I had to change my flight for one that same evening. In that case SQ was happy to oblige as I had no other option. 

Any other times I have had to do amendments have been through the agent though.

moa999

Qantas - Qantas Frequent Flyer

Member since 02 Jul 2011

Total posts 835

The agent 'owns' the booking - that way they ensure they get commissions and any change fees etc.
As above, once the ticket starts (possibly once checkin opens) the airline might be able to do more

flychrisfly

Qantas - Qantas Frequent Flyer

Member since 09 Jun 2011

Total posts 40

The agent is paid commission to not only book the ticket but manage the customer. If the clients use the airlines resources then why bother paying commission?

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