Member since 25 Oct 2017
Total posts 2
Hey hey, everyone. Long time lurker here, but first time poster. Really enjoy the forums, even though I still get confused by all the short-hand.
Member since 24 Apr 2012
Total posts 1,110
Absolutely worth further contact: if you were promised something (such as an allowance towards food and accommodation) which the airline hasn't delivered on, you should pursue the airline until you get what you were promised.As a back-up, see if your travel insurance will cover this - although many travel insurance policies require you to have claimed as much as possible back from the airline first, before they'll pay out.
Member since 17 Sep 2015
Total posts 73
The part of QF's offer that is 5000 QFF points is extremely mediocre: that part may be 'worth' as little as A$50.
Member since 01 Jan 2014
Total posts 25
Call Qantas Customer Care
on +61 2 9691 3399 (9am to 5pm Australian Eastern Standard Time, Monday to
Friday). I have always found them to be very accommodating.
Thanks for the advice. It's just one of those things where you begin to wonder whether it is worth the hassle, but seriously - aside from the principle of the thing - it's actually put us out of pocket by like $300.
SilkAir - KrisFlyer
Member since 28 Mar 2017
Total posts 9
I have always found the Qantas Customer Care line an oxymoron - a registered letter to Mascot is appropriate advice in my experience!
Qantas - Qantas Frequent Flyer
Member since 29 Jul 2014
Total posts 144
Hi Guest, join in the discussion on
When is it worth complaining?
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