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  • can't allocate seat on JAL - Help!

    Apr 05, 2022, 03:53 AM

    On the JAL website and ‘Manage Booking’ section, be sure to enter passenger’s first and middle names run together in the ‘First name’ box.

  • APIS information

    Mar 08, 2022, 08:44 PM

    My sister and niece live in the United States and hold American Passports, as well as Australian Passports. They will soon be travelling LAX/SYD/LAX. Their booking was made on the QF website and they are in the process of ensuring all is OK. Can you please advise - when it comes to entering their...

  • Qantas not offering a refund?

    Apr 28, 2020, 10:26 AM

    PS Maddy - if contacting Qantas via Messenger, be sure in your initial message to give them your full name/PNR/phone contact and email address in PNR and flight details (incl dates of travel). Otherwise they will message you back asking for these details, for security, before they can proceed wit...

  • Qantas not offering a refund?

    Apr 28, 2020, 09:10 AM

    Use or send Qantas a message through their Facebook page.

  • I really am very thankful for all of the feedback and helpful guidance. Although our Virgin Australia flight is ticketed separately, we are inclined to roll the dice and stick with this connection. We are on business class award tickets with VA and are also both gold members, so are hoping tha...

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