can't allocate seat on JAL - Help!

3 replies


Qantas - Qantas Frequent Flyer

Member since 08 Jun 2014

Total posts 318

Hi All

I have a j redemption on JAl from LHR to SYD. We are a family of 4 my wife flies under her maiden name, my kids under same name as me. Try as I might I cannot allocate seats to my wife and one child. I can allocate to myself and my daughter. I have tried the local JAl line but gave up after 90 minutes!

I am QFF P my family have no status.

I cannot allocate anywhere in the J cabin?

any help would be great as we don't want to be spread out.

looking forward to first OS trip in 3 years :)


Qantas - Qantas Frequent Flyer

Member since 07 Aug 2013

Total posts 167

Have you tried entering manage booking using your wife's maiden name and same booking reference, select her seat. Then do yours and your kids under your surname and select seats?


Member since 03 Jun 2016

Total posts 1

Im sorry to hear you are having problems with the JAL website. I too am unable since about a week or more ago to access my booking since Qantas cancelled the first leg of my trip through SIN connecting with a JAL flight to Tokyo. I have not received a new itinerary despite being notified of the first leg cancellation and change on March 24 by JAL. It's very frustrating. I tried calling but the congestion always seems very high on their local number. It's disappointing also since generally I've always trusted JAL as a high quality carrier.


Member since 01 Jan 2014

Total posts 27

On the JAL website and ‘Manage Booking’ section, be sure to enter passenger’s first and middle names run together in the ‘First name’ box.

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