Qantas - Qantas Frequent Flyer - Chairmans Lounge
Member since 01 Sep 2011
Total posts 90
Member since 06 Jun 2017
Total posts 26
Yes, I've heard of this and it's indeed possible. Especially when there's a FFN attached to the booking.
I'd escalate through to the CEO's office - a letter, on letter-head telling them you've learnt your lesson and are remorseful. Just "own" the original issue - regardless of whether you removed the bags or not. Remorse goes a long way.
Member since 24 Apr 2012
Total posts 1,064
Qantas - Qantas Frequent Flyer
Member since 02 Jul 2011
Total posts 833
Member since 28 Oct 2011
Total posts 199
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