I am booked to travel with Qantas on QF864 from Sydney to the Gold Coast. I have noticed that my baggage allowance is showing as 1x0KG. I have not seen this before and thought that all Qantas fares included baggage. Any advice on what to do?
You are right - all fares include 23kg (potentially more depending on your status). This will be a system glitch. I wouldn’t stress and check in and bag drop will go smoothly :)
I rang QF about it as I had booked a flight for my son who doesn’t have a FF number and when the booking reminder came through it said 1x 0 kg allowance, the call centre has been swamped with calls apparently about the same issue. The 0kg is for any additional allowance over the normal 1 piece at 23kg whether that be from status or purchase but the customer service person admitted it is very confusing and many are calling to enquire so I would imagine it will be rectified quickly.
Lala295
Lala295
Qantas - Qantas Frequent Flyer
Member since 10 Dec 2014
Total posts 38
I am booked to travel with Qantas on QF864 from Sydney to the Gold Coast. I have noticed that my baggage allowance is showing as 1x0KG. I have not seen this before and thought that all Qantas fares included baggage. Any advice on what to do?
TJS
TJS
Member since 14 Jun 2018
Total posts 55
You are right - all fares include 23kg (potentially more depending on your status). This will be a system glitch. I wouldn’t stress and check in and bag drop will go smoothly :)
GBRGB
GBRGB
Qantas - Qantas Frequent Flyer
Member since 21 Jan 2014
Total posts 292
I rang QF about it as I had booked a flight for my son who doesn’t have a FF number and when the booking reminder came through it said 1x 0 kg allowance, the call centre has been swamped with calls apparently about the same issue. The 0kg is for any additional allowance over the normal 1 piece at 23kg whether that be from status or purchase but the customer service person admitted it is very confusing and many are calling to enquire so I would imagine it will be rectified quickly.
Phil Young
Phil Young
Qantas
Member since 22 Oct 2012
Total posts 253
I wouldn't expect this system error to be rectified quickly, for it's been happening for a month or two. <groan>
stewardnurse
stewardnurse
Member since 25 Jun 2013
Total posts 46
Rechecked my booking when this happened last month.printed it out and took with me just in case.There was no pr