Qantas - Qantas Frequent Flyer
Member since 10 Dec 2014
Total posts 37
I am booked to travel with Qantas on QF864 from Sydney to the Gold Coast. I have noticed that my baggage allowance is showing as 1x0KG. I have not seen this before and thought that all Qantas fares included baggage. Any advice on what to do?
Member since 14 Jun 2018
Total posts 45
You are right - all fares include 23kg (potentially more depending on your status). This will be a system glitch. I wouldn’t stress and check in and bag drop will go smoothly :)
Member since 21 Jan 2014
Total posts 267
I rang QF about it as I had booked a flight for my son who doesn’t have a FF number and when the booking reminder came through it said 1x 0 kg allowance, the call centre has been swamped with calls apparently about the same issue. The 0kg is for any additional allowance over the normal 1 piece at 23kg whether that be from status or purchase but the customer service person admitted it is very confusing and many are calling to enquire so I would imagine it will be rectified quickly.
Member since 22 Oct 2012
Total posts 198
I wouldn't expect this system error to be rectified quickly, for it's been happening for a month or two. <groan>
Member since 25 Jun 2013
Total posts 46
Rechecked my booking when this happened last month.printed it out and took with me just in case.There was no pr
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