Qantas - allow online changes to all international bookings

3 replies

nige00160

Member since 07 Jan 2016

Total posts 47

A suggestion to Qantas:

To assist your customers trying to comply with the DFAT advice to expedite our plans to return to Australia, how about you unlock the 'Change' button on our international flight bookings ?

Telling customers to "call the Qantas office" simply isn't working. I've already spent 2 hours on hold trying to get an agent and I'm sure many of your other customers are in the same boat.

If you were able to relax the Change restriction on these bookings it could save a lot of frustration for your international customers and stress on your call centre staff.

Nichokiu

Member since 13 Apr 2018

Total posts 24

AGREE!!!!! I cannot change the damn booking and stuck overseas currently. and cannot be on the phone for hours with Qantas..

John Phelan

Qantas - Qantas Frequent Flyer

Member since 28 Oct 2011

Total posts 218

Strange. I was able to change my booking online on Tuesday.

nige00160

Member since 07 Jan 2016

Total posts 47

Depends on the type of international fare booked, John. For example, we were booked under the 'Business Sale' class which allows for 1 online change. We had already brought our return date forward to early April when COVID-19 started to take traction. When we received the DFAT advice on Tuesday to expedite the return to Australia we then found that the 'Change' button on the Qantas web site was disabled. As such, we had a 3 hour call to Qantas to get someone to override the web site.

If Qantas could unlock the 'Change' button on their web site I'm sure that would reduce the burden on their call centre, and save worry & frustration for folks such as Nichokiu above.

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