Los Angeles - New York (JFK)
Business (Delta One)
- Fully-flat beds with direct aisle access at every seat
- Complimentary Delta Sky Club access, inflight messaging
- Older-style seat with small TV and little privacy
- Only breakfast is served on an all-day flight
- Westin 'Heavenly' bedding makes inflight rest a breeze, even during the day
Soon to become the only US airline pairing fully-flat beds and direct aisle access on every Los Angeles-New York flight, Delta's Boeing 767s 'Delta One' experience has you covered, whether your inflight plan is to work, sleep, relax, or a little of all three.
- Frequent flyer program: Delta SkyMiles, SkyTeam. Partner programs include Virgin Australia's Velocity Frequent Flyer and Virgin Atlantic's Flying Club, among others.
- Checked baggage allowance:
- 2x32kg: standard allowance
- 3x32kg: All elite frequent flyer tiers including Delta SkyMiles Silver, Velocity Silver, SkyTeam Elite, and above. Plus, U.S. military members on personal travel.
- 5x45kg: U.S. military members flying on military orders.
- 2x32kg: standard allowance
- Carry-on baggage allowance: 1x114cm bag (no maximum weight), plus one personal item such as a briefcase or handbag. Duty-free goods, retail or food purchases from the airport are allowed on top, as are jackets, umbrellas, and assistive devices.
- Airport fast-track: Make use of the private Delta One check-in area at LAX, followed by the Sky Priority lanes at security screening and boarding, with priority-tagged baggage greeting you on arrival.
When beginning the journey at LAX, forget about searching for the regular business class check-in: here, there's a private 'Delta One at LAX' check-in lounge instead.
Reserved exclusively for passengers booked to fly in Delta One, as well as members of Delta's by-invitation 360 Diamond Medallion tier, there's seating to relax and get your belongings ready for security, along with domestic and international check-in facilities, of course.
There's a selection of drinks and snacks, too: so you don't have to rush – perfect if a friend or family member is seeing you off, given this mini-lounge is located before security screening.
When you do head through security, your Delta One boarding pass unlocks Delta's Sky Club lounge, where there's a broader variety of food and drinks, showers, WiFi, and power points.
Keep in mind that unlike many business class and first class flights within North America, when your flight is sold as 'Delta One', Sky Club perks are guaranteed, regardless of your destination.
Delta runs multiple daily flights between Los Angeles and New York's JFK Airport, with departures every 1.5-2 hours during the day, along with an overnight service from LAX.
Flight time is approximately 5.5 hours, but varies throughout the day.
The airline currently uses a mix of different aircraft types between the two cities, but from November 4 2019, every Delta flight between Los Angeles and JFK will be served by the Boeing 767, fitted with this type of business class.
Business class adopts a staggered layout aboard Delta's Boeing 767s, with seats in a 1-2-1 configuration alternating between being closer to the aisle, and to the window or centre.
Seats are simply lettered as A-BC-D, so 5D above is on the right-hand side of the aircraft, and happens to be closer to the window. Each transforms into a bed measuring approximately 190cm.
Westin 'Heavenly' bedding is provided including a duvet and a full-sized pillow: most appreciated even on a daytime flight.
Although unplanned, it invited an impromptu two-hour sleep on this five-hour flight – after a movie and the meal service – to help recover after several days of more extensive travel.
When not in bed mode, each seat provides a fixed angled foot rest, with the upper padded section later forming the tail end of that bed.
The seat controls, and a massage setting, are found on a side panel.
In terms of storage, there's a pouch in front suitable for literature, as well as the supplied water bottle, with another slim pocket just below.
There's also a sizeable bench aside the seat, large enough for laptops and the like when not in use.
This can also be a handy place to charge your devices with AC and USB power available, and plenty of space around that international AC slot to accommodate larger power adaptors.
Just keep in mind that as the seat alternates between being closer to and away from the aisle, this shelf sits on that opposite side.
Cabin crew promptly offer drinks before take-off, with a choice between juice, sparkling wine or a Mimosa, blending the two.
Menus are then distributed, which have a distinctly premium feel:
The full bar opens after take-off. Delta has a signature cocktail blending Bombay Sapphire gin with cranberry-apple juice and ginger ale, but if you want to stick with something lighter like the Mimosa, that's fine too.
Beverages are joined by BBQ Marcona almonds.
Then it's a single tray service offering a choice from the bread basket plus fresh fruit, avocado spread with crostini, and one of the following main courses, being a breakfast flight:
- Cheddar scrambled eggs with chorizo sausage patty, roasted button mushrooms and tomato salsa
- Cinnamon French toast with Tamai Family Farms strawberry butter and bacon
- Coconut granola with plain Greek-style yoghurt
The French toast sounded the most appetising, which arrived nice and soft, and went well with the accompanying strawberry butter.
That said, with a departure time of 9:20am and a scheduled arrival into New York at 6pm, it's fair to assume that by the time the inflight meal is served, most passengers would have already eaten breakfast: especially Delta One guests who can do so in the lounge before boarding.
Lunch would instead be a better pick for the inflight service – even by adding just one lunch-like option to the existing menu – which would avoid the dinnertime arrival into New York after effectively two breakfasts.
Otherwise, chocolate chip cookies are served closer to landing. There's no second meal service, although drinks can be ordered at any time.
Entertainment & Service
Seatback entertainment is available for each passenger, with content spanning movies, TV shows and music.
It's a relatively small screen, and while it can be tilted downward to match your eyeline when reclined, the physical screen is mounted well below eyeline when sitting upright, making it less comfortable to watch for long periods.
The system can be operated by touch or via remote control, found underneath a side panel – however, better cleaning of this area is clearly needed in between flights:
Over-ear headphones are provided but which were understandably no match for a high-end BYO pair. As for other inflight entertainment, don't forget to open your window shade when flying out of LAX, especially if departing to the west:
Inflight Internet access is available for purchase too, although basic messaging via Apple iMessage, Facebook Messenger and WhatsApp is complimentary for every passenger and worked well on this flight.
Well-stocked Tumi amenity kits are also provided: particularly solid for a domestic flight. Service from the crew was prompt and friendly, but without personalisation.
There's room for improvement, although as Delta will be the only US airline to offer both a fully-flat bed and direct aisle access from every business class seat on every Los Angeles-New York flight come November, this will be distinction-enough to swing many bookings in Delta's favour.
These seats are also undeniably less private than the airline's flagship Delta One Suites as are flying to Sydney and other destinations – these having closing doors – but for a daytime domestic flight, the Boeing 767 Delta One experience remains a comfortable one.
Chris Chamberlin travelled as a guest of Delta Air Lines.