You've almost certainly heard her voice at over 200 airports around the world – now meet the woman behind all those PA announcements.
63 year old Carolyn Hopkins provides that voice – the one that's authoritative and assured, but also warm and reassuring to travellers.
She welcomes you to the airport, reminds you to watch your bags and sometimes breaks the news of a delay to your flight, after which she also apologies "for any inconvenience caused".
"Travelling an be such a bummer now days that people need a friendly voice" Hopkins explains in the video below.
Enjoy your weekend, from all of us AusBT.
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