Air New Zealand appears to be considering changes – or that dreaded word, enhancements – to its trans-Tasman fares ahead of the return of flights to Australia.
A survey sent this week to selected members of its Airpoints frequent flyer program is seeking feedback on the airline's popular 'Seats to Suit' lineup of economy fares offered between New Zealand and Australia.
This divides economy class into four discrete offerings, from the basic Seat fare – which includes only one carry-on bag and tea, coffee or water – to Seat + Bag (which adds one piece of checked luggage), The Works (where you get seat selection and a meal) and Works Deluxe (an empty seat next to you, extra checked luggage and priority airport services).
"While we can't visit our Aussie neighbours at the moment, we're taking a good look at the fare types we have available on these flights. Your input in this survey will be used to improve the services we have available in the future," the email survey says.
Among the series of questions, Airpoints members are asked to rate which single aspect of each Seats to Suit they find the most appealing and the most important when they choose to travel on that fare.
Air New Zealand has been approached for comment.
The Australia-New Zealand market has long been a rich vein of both business and leisure travellers, and traditionally a four-horse race between Qantas, Virgin Australia, Air New Zealand and Jetstar, although Virgin has largely pulled out of overseas flying.
As previously reported, Air New Zealand has also been taking the temperature of its frequent flyers on adding a new top-rung Airpoints Elite Plus tier, along with lifetime status at lower tiers and other benefits for high flyers such as discounted upgrade offers and immediate confirmation of upgrade requests.