I asked if I could use my free Platinum Upgrades on a choice fare for a flight I booked with my free Amex flights,I knew this wasn't technically allowed but tried my luck. The lady didn't understand what I was requesting but after 15 mins of being bounced around 3 different operators my request w...

It's exactly as you say. I recently had an issue with the call centre giving me the wrong information which caused multiple problems all down to lack of training and knowledge. Dissapointing as previously they were outstanding at the call centre

I too recently flew Business from Darwin to Adelaide via Brisbane,I had all the red wine I could consume from Darwin but only a 'breskfast' bar to eat then only water and soft drinks from Brisbane because apparently no wine had been loaded. Cost cutting indeed on the horizon. Surely a pkt of chee...

There was a 777 parked in the hanger in Brisbane on Sunday night.

I may have to buy some minis just incase!