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  • Aircraft change - what are my rights?

    Apr 15, 2020, 04:00 PM

    I used 30,000 Virgin points to upgrade to "The Business" from Sydney to Perth. I got a text message from Virgin while I was waiting to board that they'd changed aircraft. I still got one of their four business class seats on the 737-800, and they refunded me 15,000 points.

  • Etihad: premium prices, LCC quality

    Feb 02, 2018, 03:14 PM

    I flew Etihad J Perth to Amsterdam in Nov 2015 - superb on every leg.Went to London in May last year - OK out of Perth but AUH-LHR and vice-versa was more than disappointing. I woke up about an hour out of LHR and wanted a cup of tea. I waited more than 10 minutes after I'd pushed the bell before...

  • VA Ticketed Flights - Lounge Access

    Jan 15, 2018, 07:53 PM

    That's weird. I was told at the Al-Rheem lounge I could go in there, but it was suggested I might prefer the Premium Lounge. Because I didn't have a very long wait, I decided to stay put (but did go to the Premium lounge on the way home). Maybe they've changed their policy since last March.At lea...

  • VA Ticketed Flights - Lounge Access

    Jan 15, 2018, 04:12 PM

    Regarding post above about lack of access to lounge in last month. My review date is 10 April (card valid till 10 May). I had no problem accessing EH first class lounge on 9 April last year. Maybe they differentiate between Platinum and Gold??

  • VA Ticketed Flights - Lounge Access

    Jan 15, 2018, 04:04 PM

    Velocity Platinum members have access to the Etihad First Class lounge (which can be a bit hard to find - it's before you get to the shopping arcade when you come out of security). I was offered a complimentary neck and shoulder massage, and the full dining room experience.

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