I’m holding $25,000 in credits that I’ll now be converting to refunds. No incentives offered. I’m also currently waiting (about 3 months) for refunds totalling $14,000.

They would have been smart to copy Qantas and just extend everyones status for a year, but unfortunately, Virgin is not a smart airline.I went online to cancel a flight for 1 April and got a pop-up that I needed to call customer service. I phoned via the Velocity line, waited 32 minutes and was t...

Interesting idea. I've been Platinum for 36 years and have Lifetime Gold (35,000 lifetime credits) with no hope of making Lifetime Platinum (too old). Last year I did a bit over 3,000 status credits and at the end of the year decided to only aim to renew Platinum and use other airlines this year....

I'll be sticking with the Qantas First lounge. I'm there regularly and it's hard to beat, especially if you are flying QF or CX.

Having flown business class on Singapore and Silk Air this year I thought both were sub standard compared to CX and QF. SQ business class seats are horrible now and Silk served cold food and then offered me a worthless voucher as compensation. Guess why they made a loss.