• Credit Card Difficulty When Retired

    Sep 12, 2020, 03:18 PM

    In the last few years of my working life, I was able to amass nearly one million miles of QFF points mainly through credit card sign-up bonuses. Year after year, I had no difficulty turning these cards over and getting new ones - together with the QFF points. However, since I retired 18 months ag...

  • Hi there. I am trying to enter a large number (7 or 8) of segments on a QFF multi-city search but I get this error message:Qantas website error #7130What the Qantas website says: “The fare type is missing in the request”Why this error appears: Your search contains 7 or more flight segments.What t...

  • Qantas contact centre hold times

    Feb 20, 2020, 09:27 PM

    I finally received a refund of QFF for my first class seats (on Emirates metal) after ONLY two hours waiting for the call centre's operator to get to me on his/her queue. The overseas operator had to call Qantas reservations as well as Qantas Frequent Flyer department to sort it out while I waite...

  • Qantas contact centre hold times

    Feb 15, 2020, 05:07 PM

    Qantas would have the worst wait times of any company or government call centre in Australia. Mr Joyce should be ashamed of this shocking 'service'. Over two hours is a disgrace. I got through to Virgin Australia in five minutes!

  • Well, VA must have changed things because three years ago we went from VA domestic at Gate 46 on the Virgin bus to the international terminal using the public roads with dreadful traffic. I will be taking this trip to HKG in February so I'll let you all know which way I went.