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Virgin Australia's Velocity Gold and Platinum frequent flyers have been sidelined under Air New Zealand's new Seat Select system, with online seat selection -- including prized extra-legroom seats -- unavailable until early 2013.
It's an unexpected consequence of Seat Select, which in effect sells off extra legroom seats previously allocated to frequent flyers.
Acknowledging that this is an IT systems error rather than a change in policy, an Air New Zealand representative tells Australian Business Traveller that "this issue is not likely to be fixed until the end of January."
In the meantime, the airline's phone staffers can manually seat top-tier passengers in the extra legroom seats, but you'll have to ask particularly for the reps with special seating powers.
"If they go through our contact centre they should get redirected to our premium handling team, which will sort them out," Air NZ suggests.
The numbers you need are 1800 00 55 63 from Australia, 0800 737 000 from NZ, or +64 9 357 3000 if you're calling from anywhere else or using a VOIP service.
We'll bring you more updates on this, including any knock-on impact on other Velocity benefits, as they come to hand.
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