Losing Platinum Status

12 replies

Arnu

Qantas - Qantas Frequent Flyer

Member since 07 Sep 2022

Total posts 10

I was Platinum for over 10yrs...then I retired! Unfortunately, in those years I didn't generate enough status credits for Lifetime Gold, I am 3,586 short...it might not seem many but when you no longer fly for business, reaching those remaining status credits is a near on impossibility! In Sept, I wrote to the Qantas Frequent Flyer Service Centre and on 31st Oct received a reply advising me that my email had been forwarded to the Qantas Customer Care team for their 'specialised attention', but still waiting to hear back, I have followed up but just get a new automated response each time! So have fun whilst it lasts folks because once you lose it, Qantas ain't a friend no more!

theflyinggeo

Qantas - Qantas Frequent Flyer

Member since 19 Mar 2019

Total posts 31

If you didn't reach it you didn't reach it, giving LTG to people who don't reach the threshold devalues the status. I'm sure you enjoyed the benefits of Platinum when you had it. What are you trying to achieve?

efindlay

Qantas - Qantas Frequent Flyer

Member since 12 Dec 2013

Total posts 20

3586 out of 14,000 is 25%- its not like you just missed it. Essentially you are asking for the threshold to be 10,000 status credits when its level is 14,000. 3500 status credits IS a lot of status points. Its nearly 6 years of gold level flying or 3 years of platinum. If you were 300 short might be worth an email but you are not even close.

NQflyer

Qantas - Qantas Frequent Flyer

Member since 02 Jun 2015

Total posts 59

The maths don’t add up…

Arnu

Qantas - Qantas Frequent Flyer

Member since 07 Sep 2022

Total posts 10

Sorry, I confused you all, my message to Customer Care wasn't about missing out on Platinum, my query to them was something completely different, I was just highlighting that once you lose Platinum status, Qantas are in no hurry to get back to you, I was merely highlighting the length of time it has taken for my other query to receive a response! Sorry for the confusion!

Last editedby sid at Jan 20, 2023, 10:58 AM.

efindlay

Qantas - Qantas Frequent Flyer

Member since 12 Dec 2013

Total posts 20

Originally Posted by NQflyer

The maths don’t add up…

3500 is 25% of 14,000. 6 years gold at 600 is 3600 and 3 years platinum at 1200 is 3600. Which maths dont?

mviy

Member since 05 May 2016

Total posts 321

3586 status credits would have cost you about $7k for the flights last year booking 7 indirect return flights to New Zealand in Business Class (e.g. Melbourne -> Brisbane -> Christchurch) during the Double Status Credits promo. Granted it will likely be more expensive to do it this year (maybe about $1,500 per return trip instead of $1k), but it is far from impossible to achieve and can be done over multiple years to spread the cost out.

guesswho2000

Member since 27 Mar 2019

Total posts 7

This makes no sense - WP for 10 years is 1400x1+1200x9 as a minimum = 12,200; LTG is 14,000, you should be no more than 1,800 away surely?

mviy

Member since 05 May 2016

Total posts 321

Those 10 years might include a few years of complimentary/almost complimentary retentions due to the pandemic.

guesswho2000

Member since 27 Mar 2019

Total posts 7

Originally Posted by mviy

Those 10 years might include a few years of complimentary/almost complimentary retentions due to the pandemic.

Good point!

quantumreality

Qantas - Qantas Frequent Flyer

Member since 16 Jan 2018

Total posts 39

Well, if any consolation, the fact that you don't travel as much anymore also means that you don't need those perks offered by Platinum as much. With less travel, you would probably save more money, so perhaps can still travel comfortably in premium cabins. Can hit LTG in a few more years perhaps?

Arnu

Qantas - Qantas Frequent Flyer

Member since 07 Sep 2022

Total posts 10

Originally Posted by guesswho2000

This makes no sense - WP for 10 years is 1400x1+1200x9 as a minimum = 12,200; LTG is 14,000, you should be no more than 1,800 away surely?


Yes, you would think so but to do the right thing by my company I always booked Red E Deals, hence the reason for falling short!

fatty

Member since 24 Feb 2015

Total posts 62

Mate - I'm platinum and it took 5 months to get a response via email, including 2.5 months to hear back after they followed up with the "we've been busy, some have been resolved, if you still need assistance reply" email. Finally did hear back and it was excuse after excuse followed by contradicting previous excuses and lies - all out of Manila (based on wording and grammar, having worked in SE Asia for a few years with a Manila based team). So status hasnt made a difference.

In the meantime, I used the call centre multiple times to no avail (status here was great as hold times were always relatively short). Eventually someone at the Aussie call centre sorted it out for me (the previous 3 did but fell apart due to Qantas processes). Whole thing is a shambles - feels like its getting better but Manila and Cape Town need to go.

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