Why are Jetstar ground staff so surly?

2 replies

wilsoni Banned

wilsoni Banned

Qantas - Qantas Frequent Flyer

Member since 28 Sep 2011

Total posts 302

Why are Jetstar ground staff so surly?


Virgin Australia - Velocity Rewards

Member since 05 Jan 2012

Total posts 175

Well, it is easier to teach someone bad language than to teach them good manners...!

I think that it comes down to training. The more trained they are to deal with difficult situations, the more they can cope and not lose their temper. Take for example, a qantas or va staff member may have been trained how to deal with something like a fight or a shouting match whereas a jetstar staff member may not have been trained how and may inadvertently join it trying to sort it out.



Member since 10 Sep 2011

Total posts 45

I believe the appropriate forum forum for this discussion is http://www.dontflyjetstar.com/

Hi Guest, join in the discussion on Why are Jetstar ground staff so surly?

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