Qantas rudeness.

2 replies

wilsoni Banned

wilsoni Banned

Qantas - Qantas Frequent Flyer

Member since 28 Sep 2011

Total posts 302

Qantas rudeness. Yesterday I had a call with QF res that was an exemplar of how to be unhelpful and at times rude. All over something that was their fault in the first place. I'm QF gold but still got treated like s--t. Has anyone else found this lately? Is this the new Qantas paradigm - treat customers poorly and you won't have any, thus a more efficient airline? Yes Minister.

aklrunway

Qantas - Qantas Frequent Flyer

Member since 09 May 2011

Total posts 172

Don't let one bad apple spoil the whole bunch. Every company in the world has an employee that doesn't provide outstanding customer service 24/7. 

Austline

Member since 23 Aug 2011

Total posts 42

Just phoned QF to change a J booking to Fra from the 1/5 to the 8/5 and found them great. No service fee just the EUR change fee could not have been more friendly or helpful. Maybe platinum helps but have never had a bad experience..

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