Qantas rudeness. Yesterday I had a call with QF res that was an exemplar of how to be unhelpful and at times rude. All over something that was their fault in the first place. I'm QF gold but still got treated like s--t. Has anyone else found this lately? Is this the new Qantas paradigm - treat customers poorly and you won't have any, thus a more efficient airline? Yes Minister.
Just phoned QF to change a J booking to Fra from the 1/5 to the 8/5 and found them great. No service fee just the EUR change fee could not have been more friendly or helpful. Maybe platinum helps but have never had a bad experience..
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Qantas rudeness.
wilsoni Banned
wilsoni Banned
Qantas - Qantas Frequent Flyer
Member since 28 Sep 2011
Total posts 302
Qantas rudeness. Yesterday I had a call with QF res that was an exemplar of how to be unhelpful and at times rude. All over something that was their fault in the first place. I'm QF gold but still got treated like s--t. Has anyone else found this lately? Is this the new Qantas paradigm - treat customers poorly and you won't have any, thus a more efficient airline? Yes Minister.
aklrunway
aklrunway
Qantas - Qantas Frequent Flyer
Member since 09 May 2011
Total posts 180
Don't let one bad apple spoil the whole bunch. Every company in the world has an employee that doesn't provide outstanding customer service 24/7.
Austline
Austline
Member since 23 Aug 2011
Total posts 43
Just phoned QF to change a J booking to Fra from the 1/5 to the 8/5 and found them great. No service fee just the EUR change fee could not have been more friendly or helpful. Maybe platinum helps but have never had a bad experience..