Qantas - Qantas Frequent Flyer
Member since 28 Sep 2011
Total posts 302
Qantas rudeness. Yesterday I had a call with QF res that was an exemplar of how to be unhelpful and at times rude. All over something that was their fault in the first place. I'm QF gold but still got treated like s--t. Has anyone else found this lately? Is this the new Qantas paradigm - treat customers poorly and you won't have any, thus a more efficient airline? Yes Minister.
Member since 09 May 2011
Total posts 176
Don't let one bad apple spoil the whole bunch. Every company in the world has an employee that doesn't provide outstanding customer service 24/7.
Member since 23 Aug 2011
Total posts 42
Just phoned QF to change a J booking to Fra from the 1/5 to the 8/5 and found them great. No service fee just the EUR change fee could not have been more friendly or helpful. Maybe platinum helps but have never had a bad experience..
Hi Guest, join in the discussion on
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox