The joys of connecting to Jetstar Asia.

12 replies

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,293

The joys of connecting to Jetstar Asia.

I am booked on a Classic Award SYD-MEL-SIN-PEN. All legs but the last are on QF metal in J class. The last is obviously on 3K in Y.

I therefore have two questions that I haven't been able to answer with either research or experience:

1. It is all on one ticket. If I OLCI separately for my QF and 3K legs, will the Service Desk at SYD T3 be able to tag my bags all the way through? If not, should I only hold seat selections and have myself manually checked in at T3, or pursue some other course of action?

2. My status will lapse by the time I fly this. Armed with both inbound and outbound boarding passes (the former to prove premium cabin travel and the latter to prove onward travel), has anyone successfully gained access to the SIN lounge while connecting through to 3K based on inbound premium cabin alone?

Many thanks.

dimi

Qantas - Qantas Frequent Flyer

Member since 13 Jul 2012

Total posts 149

Qantas will NOT check your luggage all the way through.

However, Singapore airport handles check in and luggage transfer between Qantas (KLM, Air France) and JetStar Asia - go to transfer desk C at Singapore terminal 1 to have it taken care of once you land in Singapore.

http://www.changiairport.com/in-transit/transit-information

No idea about the lounge access, sorry.

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,293

Thank you! Shall proceed directly to Transfer C.

It is terrifying that I should know exactly where it is.

nix584

Virgin Australia - Velocity Rewards

Member since 10 Jan 2012

Total posts 102

My friend and I flew BNE-SIN (QF J, award ticket)-HKT (paid 3K ticket) last year, we asked at check in and our bags were tagged (with priority tags) all the way through to HKT. We just had to go to the transfer desk in SIN to get the 3K boarding passes and have the baggage tag numbers added to the flight. We had already checked in online for the 3K flight before leaving BNE.

You won't be able to use the Qantas Lounge in Singapore though, you could give it a try if you wanted to. We paid for entry into the Rainforest Lounge (upstairs across from the EK lounge). I'm guessing you're on 3K537 to HKT? That's 'only' 4 hours transit, and as you'd know that time can fly in Changi.

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,293

Awesome, sounds tolerable. I'll OLCI in that case as well to be safe.

I'm on 3K677 to PEN, actually. I have a relatively short layover of 02h35m so if I cannot access the SIN lounge I intend to go to stuff my face in grief at one of T1's many excellent food outlets, so I definitely won't starve.

But I will try the lounge dragons. Rest assured, I won't drown myself at the rooftop pool if I can't get in, as on arrival in PEN I go straight to the parents' house and I get to use the SIN lounge on the way back anyway.

Thanks for dropping by!

nix584

Virgin Australia - Velocity Rewards

Member since 10 Jan 2012

Total posts 102

Oh sorry, yes PEN. It should be an easy transfer, and make sure you get priority tags on your bags in SYD! 3K will honour them.

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,293

Will do! Thanks - it will be easy, it's SIN. It's just a matter of how easy. :P

S

Member since 13 Sep 2013

Total posts 112

They may surprise you and check all the way through.

I had 2 separate Jetstar bookings PER-SIN SIN-BKK recently and I assumed they wouldn't check my bags all the way through to BKK. But at the checkin they girl did it no problem and even issued me a boarding pass for SIN-BKK in Perth. Win!

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,293

Ah, PER-SIN-BKK can be issued all at PER because both legs are operated by Jetstar Asia all the way through. You never actually change carrier. My mum did PER-SIN-PEN this way and was checked through. (It didn't stop her inbound flight from being delayed by three hours, requiring an overnight in SIN, but something came up that required her to be in SIN that night, so not a loss.)

Thanks, though!

gazzman

Member since 04 Sep 2012

Total posts 26

If the booking is on the one PNR they will check your bags all the way through to Penang.  But you will have to get the BP at the transfer counter in Sing

With no status and no QC membership they will not grant you access to the Sing lounge if your next flight is 3K.  But can always try.

 

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,293

Booking is indeed on one PNR.

So even if I OLCI for the onward 3K leg, I need to proceed to the appropriate transfer concourse to reprint BP?

I know there's nothing explicit saying that I can get into the lounge, but I was wondering whether anyone had tried and succeeded (hence my remark about 'neither research nor experience').

Ta muchly regarding the BP.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

watson374,

Reading about your case really does irk me. It's similar to my situation of wanting to fly to Bangkok via SIN on Qantas.

How can Australia pivot itself towards Asia when it's national airline does not have right network and frequency in Asia but instead relies on a budget off-shoot to do the heavy lifting?

The mind just boggles. Foreign policy doesn't just happen in the confines of DFAT or in the Australian embassies or high commissions across Asia. It also happens through the movement of common people. It's interaction like this that a national airline needs to support and foster.

The sight of a Qantas tail fin littered across the tarmac of Asian airports is a potent symbol of presence and engagement.

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,293

Oh boy, TRB. You have no idea how much this has been driving me crazy. The sole saving grace of this sordid matter is that the Classic Award booking cost me all of ten dollars more to add the 3K leg to PEN, so it's as close to 'free' I'll get.

I agree that it is this kind of interaction that QFi needs to foster.

I also believe that the whole rigmarole of connecting to 3K via SIN would be greatly lessened if passengers connecting from flights in a premium cabin (both revenue and award) were explicitly checked all the way through (skip transfer desk) and offered lounge access, priority baggage, seating and boarding (in that descending order of importance).

Do that, and I'd happily subject myself to 90 minutes bolt upright.

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