I'm due to fly from SYD to HKT via SIN in a few weeks time.

8 replies

CKH15

Qantas - Qantas Frequent Flyer

Member since 12 Oct 2014

Total posts 11

I'm due to fly from SYD to HKT via SIN in a few weeks time. At the time of booking, QANTAS didn't have the option of co-share Jetstar Asia flights from SIN-HKT as I wanted Business SYD-SIN. So I was advised by their Customer Service team to book it separately and link the tickets up afterwards. As a true QANTAS/Jetstar booking, nothing ever goes smoothly, they are now telling me that I cannot link the bookings together as my Jetstar Asia flight isn't a QF co-share flight despite it was their booking systems that didn't permit me to book that in the first place.

I've been reading a few recent posts that Singapore airport will check my luggage through at the transfer lounge, so my question here is, is it worth trying to ask SYD check in to tag my luggage all the way to HKT?

Also, on my return flight, is it worth doing the same? Asking HKT check in to tag my luggages all the way to SYD? If so, will my bags still be tagged with priority? I'm not too bothered by the return flight as I have plenty of time to kill at Singapore airport.

Thanks

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,285

It is worth trying to get the bags tagged all the way through ex-SYD. If you need to recheck in SIN you'll probably need to clear immigration, collect baggage, clear customs, proceed back upstairs to departures and recheck. In SIN it'll probably take under half an hour, but it's a hassle.

CKH15

Qantas - Qantas Frequent Flyer

Member since 12 Oct 2014

Total posts 11

Thanks watson374, I guess there's only one way to find out. Luckily I have the time to kill in SIN airport, but obviously preferred not to! I'll post here once I've experienced it first hand!

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Does anyone know when Qantas cannot facilitate better seamless connections to Jetstar? Is there something legally preventing them looking like a "single entity" with a defacto hub in Singapore?

Or is this myopia on the side of Qantas, proving once again that Qantas cannot do Asia?

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Sorry "why" not "when"

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,285

I am intensely curious as to the answer to this, because (as I've said before on my own thread), the connections could be run so much better as to be nearly seamless, which would greatly increase the appeal of connecting in SIN.

driley28

Qantas - Qantas Frequent Flyer

Member since 07 May 2012

Total posts 299

I did a dummy booking on the Qantas website from SYD TO HKT including J class from SYD to SIN and was able to book the QF code the entire way through.

CKH15

Qantas - Qantas Frequent Flyer

Member since 12 Oct 2014

Total posts 11

When I first booked this trip, routing through Singapore was not an option, actually booking J class from SYD-SIN and economy to Phuket was not possible at all. I've even called the customer service centre and the quote was 3 times the cost of SYD-SIN in J class. Hence I was advised to book it seperately. Only recently have I noticed that booking all the way through as above mention was permitted. I don't know what the full story behind it is but I was even told by the customer service centre representative that becasue I'm connecting from QF to 3K on a seperate booking, even if they were on the same booking, QF WILL NOT transfer bags onto 3K, it has to be a QF or a coshare flight.

From that comment, I've just lost all interest and turn to the Internet and now AUSBT which has proven to be much more useful and resoureful than the many attempts with QANTAS call centres. And as mentioned from previous threads/topics, Singapore airport will indeed transfer your baggage from one flight to another, regardless of budget airline or not. I truely believe that QANTAS call centres should upskill themselves and be familiar with other ports and their operating systems. They're paid to be the 'specialist' here!

CKH15

Qantas - Qantas Frequent Flyer

Member since 12 Oct 2014

Total posts 11

Just thought I'll update this post for future reference. QF check-in in SYD had slight issue checking me in through to HKT, but the ground staff managed to check me through with a boarding pass. Had no issues, luggage and all arrived into HKT. And that's on a QF J class to SIN, then onto 3K to HKT.

Return flight was a different story, being a true budget airline, 3K check-in in HKT could not reciprocate service as not on same QF ticket so I was checked to SIN, picked up luggage and re-checked in at SIN. The whole process wasn't too traumatic, although SIN QF check-in counters don't open until 2.30pm local time. There's is an early check-in line, but was very busy. Luckily, I stumbled across a SAT Premium Check-In Lounge for OW business and first passenger, it was more like a hotel check in. Efficient, fast and a back access straight to security and immigration.

Hi Guest, join in the discussion on I'm due to fly from SYD to HKT via SIN in a few weeks time.

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