I recently posted a query regarding the allocation of business class seating for 2 people travelling as a couple on an Etihad flight.

12 replies

Bern

Qantas - Qantas Frequent Flyer

Member since 24 Feb 2015

Total posts 4

I recently posted a query regarding the allocation of business class seating for 2 people travelling as a couple on an Etihad flight. For those of you who were interested, Etihad has been very responsive to our issue and has reallocated our seating so that we can sit together....a great way to end our 30th wedding anniversary celebration! Hooray for Etihad! Thanks again to all the seasoned travellers who shared their advice and experience. It's great to have a positive result to share!

Aubz11

Member since 09 Aug 2014

Total posts 12

Glad to hear it all worked out in the end. I too was suprised that Etihad got on this forum to assist in the matter. Hope you have a great trip!!

Etihad Airways

Etihad - Etihad Guest

Member since 24 Feb 2015

Total posts 19

Dear Aubz11,

We hope this was a nice surprise :) Please be assured we are here to help and will do all possibe to assist our guests accordingly. *GW

Online Community Officer

Etihad Airways

New Airport Road, Khalifa City A

P.O. Box: 35566, Abu Dhabi, United Arab Emirates

 

bdsl

Qantas - Qantas Frequent Flyer

Member since 21 Oct 2013

Total posts 18

I have had two emails from Etihad promising to look into an issue with change of times for flights sent in January and still no reply to my problem.

As a result of this failure to respond my future trips will not include Etihad in the future at this rate.


Etihad Airways

Etihad - Etihad Guest

Member since 24 Feb 2015

Total posts 19

Dear Bernie,

We would certainly like to look into this for you, kindly send a mail to [email protected] and our team will look into this for you

Kind regards

Online Community Officer

Etihad Airways

New Airport Road, Khalifa City A

P.O. Box: 35566, Abu Dhabi, United Arab Emirates

Sim1

Member since 16 May 2014

Total posts 79

I think kudos to Etihad to coming onto the forums and helping out.

Many airlines would avoid it!

 

look forward to flying you guys in the not so distant future :)

Etihad Airways

Etihad - Etihad Guest

Member since 24 Feb 2015

Total posts 19

 

Hi Sim1,

Thank you for this support, we are certainly hear to help our guest accordingly

Online Community Officer

Etihad Airways

New Airport Road, Khalifa City A

P.O. Box: 35566, Abu Dhabi, United Arab Emirates

Serg

QFF

Member since 12 Apr 2013

Total posts 870

Congrats – they was not even close that nice to my enquiry.

Etihad Airways

Etihad - Etihad Guest

Member since 24 Feb 2015

Total posts 19

 

Dear Serg,

We would like to hear more, kindly send us this full experience to [email protected] and our team will be happy to help.

We look forward to hearing from you

Regards

Online Community Officer

Etihad Airways

New Airport Road, Khalifa City A

P.O. Box: 35566, Abu Dhabi, United Arab Emirates

 

Serg

QFF

Member since 12 Apr 2013

Total posts 870

You cannot help me because it already happens and nothing can be done about this.

Long story short – our relatives traveled with Etihad Melbourne - Abu Dhabi – Moscow and we lost contact with her. I.e. she supposes to call us after landing in Moscow and never did. We knew that she prone to stroke and contact Etihad to find if she boarded plane in Abu Dhabi and disembark in Moscow. We been told that yes she did board and yes she did disembark. Then we asked if there was any accident with her in air. No, we been told, nothing recorded. However as we found latter she indeed has stroke in the middle of the flight and Etihad called ambulance in Moscow and dump her unconscious into ambulance. We indeed recorded all phones and emails with Etihad before flight and in such situation I would expect that carrier would do all possible to contact relatives. Or as very least share those contact with ambulance stuff. Not only nothing has been done in this regard, but also Etihad lied to us that she disembark without problem (I do not believe that such accident was not recorded – she was unconscious half a flight) and that lead us to search elsewhere and as result she was in hospital almost a day before we found her.

You can tell me that you feel sorry, but it changes nothing and I do not believe that you really feel that sorry. Also you may say that I overreact, but before doing that put yourself into those lady’s daughter shoos when she never knew where is her mother and even if she still alive.

Also some can put few more minuses on this post as well as previous one – I do not give a damn.

N.B. I realize that it is very difficult to prove or disprove that someone else will do better then Etihad in such situation.

Etihad Airways

Etihad - Etihad Guest

Member since 24 Feb 2015

Total posts 19

 

Dear Serg,

We would like to investigate this further for you and apologise for any inconvenience caused to you and your family. In order to do so, kindly send this information to [email protected] and we will have our team investigate accordingly

We do hope to hear from you soon

Kind regards

Online Community Officer

Etihad Airways

New Airport Road, Khalifa City A

P.O. Box: 35566, Abu Dhabi, United Arab Emirates

gippsflyer

Qantas - Qantas Frequent Flyer

Member since 10 Jan 2013

Total posts 162

I'm glad the issue resolved to your satisfaction Bern - thanks for updating AusBT on the outcome. Everyone loves a happy ending!

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

I concur. Thanks for the update Bern!

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