Looks like I will be 10 SC short of retaining platinum on my QF anniversary, do you think they'll grant it on the premise I'll travel more in the next year or should a plan a statu

10 replies

mberzins

Qantas - Platinum (Lifetime Gold)

Member since 25 Apr 2013

Total posts 51

Looks like I will be 10 SC short of retaining platinum on my QF anniversary, do you think they'll grant it on the premise I'll travel more in the next year or should a plan a status run?

OWEaspirant

Member since 30 May 2014

Total posts 3

Hi Mberzins,

It can't hurt to give the platinum line a call and try your luck, I've heard stories of this working if you can prove future travel with them. I suspect this would only work if you've already booked your future travel.

Personally I'd just book domestic QF economy flight though. Melbourne to Sydney, for example, will set you back ~$120 and earn you the desired 10 status credits.

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 371

Why chance it when you're going to be only 10 SCs short?

Richard Brown

Qantas - Qantas Frequent Flyer

Member since 26 May 2012

Total posts 132

Worth a conversation with QF first, especially if you have been Platinum for some time. Otherwise one small trip is a small price to pay for retaining status.

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 198

If you have been Plat for the last 2 or 3 years you will retain it

Call them also and see what they say.

I retained mine and I was short 60 sc's. They explained they avg it out over 2 or 3 years.

 

mberzins

Qantas - Platinum (Lifetime Gold)

Member since 25 Apr 2013

Total posts 51

It's more finding the time to take the dash - I will phone QF as I have been a platty for a few years now, thanks everyone.  PS  I do have advanced travel booked.

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 198

odds on you will be fine

maabbot

Member since 06 Feb 2014

Total posts 10

I have had two experiences with Qantas...once I was just short of retainning Platinum and they contacted me, extended for another year.  I just had to tell them my travel plans for the next year.  This was I think my second year of being Platinum about 2000...Then in 2013 I got over 6000 status credits, got to Platinum One, but dropped the next year back to Platinum...got no call.  I was a little peeved about the latter given I have been Platinium for 14 years..  I'd call them and ask the question...they should be responsive to your issue.

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 250

Funny how all the examples except for one the customer had to contact the airline. I can't think of another industry where a customers loyalty and value are determined by a defined number, to further compound the issue  by airlines not contacting high yield customers with a view of retaining their business is hard to comprehend.

mberzins

Qantas - Platinum (Lifetime Gold)

Member since 25 Apr 2013

Total posts 51

For those of you interested, I contacted QF last month and was told it would no doubt be ok but to contact again nearer the expiry.  I asked her to put a note on my file about that conversation as an alert.  Since then my activity was showing "requalified to retain Platinum" so me thinks "phew", that was easy.... until I flew BNE-SYD-BNE last week and now it is back to the normal "points required to retain platinum" screen.... one more trip BNE-MEL-BNE next week, then I will phone them again (in time to make a dash somewhere if needs be) .... yes GBRGB, extraordinary but it does look like I will have to phone them.  I recall receiving letters years back when Silver looked like falling short and then, later on, the same for Gold...let's see how it goes this time.

I am Lifetime Gold and have been Platinum for a number of years, this is the first time I will fall just short.

mberzins

Qantas - Platinum (Lifetime Gold)

Member since 25 Apr 2013

Total posts 51

To conclude this thread : without having to phone up, my new card arrived in the mail with a note saying I'd flown enough this year to retain platinum and I'm currently 70 SC short.  I expect it as you said airADL, they look at averages over past years.  Phew !!

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