CX Standard of service in Business Class

23 replies

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 170

My family of 8 are flying CX Business class  to Vancouver via HKG in June and have heard a few stories lately about the service not being anywhere near as good as it used to be.
I've always heard differently and it is all quite good.
We would appreciate any readers comments and experiences on the Perth- HKG-YVR route of late.
Thanks very much.
Rod H

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

Wasn't this question asked a few months ago? Am I having a d?j? vu moment?

Grannular

Member since 31 Mar 2014

Total posts 186

Mate you have asked this exact same question previously... What is the need to ask again? Were you not satisfied with the responses?

Grannular

Member since 31 Mar 2014

Total posts 186

https://www.ausbt.com.au/community/view/17/5507/cx-business-class-standards

sgb

Emirates Airlines - Skywards

Member since 30 Nov 2015

Total posts 419

Standards are falling right across the airline world.

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 170

My latest question was raised as I have had these reports over the last week or so .
As such it is very relevant to ask what is happening lately .
Rather than just try and pick holes in my question please leave it to others who may wish to make a comment about  recent flights.
Things do and can change over short time so it's nice to hear if anything has changed lately.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

My latest question was raised as I have had these reports over the last week or so .
As such it is very relevant to ask what is happening lately .
Rather than just try and pick holes in my question please leave it to others who may wish to make a comment about  recent flights.
Things do and can change over short time so it's nice to hear if anything has changed lately.

Are you trying to validate a decision that you've already made? Nothing new to report. I'd fly CX Biz any day. Only time I wouldn't fly them is if they merged with Air China and abandoned Oneworld for Star Alliance (Hint to the new CX CEO). Best advise: Give it a try for yourself and if it really is that shitty come tell us about it.

btaus

Qantas - Qantas Frequent Flyer

Member since 15 Dec 2016

Total posts 171

John Slosar told their staff that merge with Air China and abandon oneworld is impossible.

Last editedby btaus at Apr 13, 2017, 09:03 PM.

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 170


Are you trying to validate a decision that you've already made? Nothing new to report. I'd fly CX Biz any day. Only time I wouldn't fly them is if they merged with Air China and abandoned Oneworld for Star Alliance (Hint to the new CX CEO). Best advise: Give it a try for yourself and if it really is that shitty come tell us about it.

[/QUOTE]
I have asked a very simple valid question that does not need comments on it's validity or anything else. My sister is paying for all 8 Business Class Fares and would simply like to know what recent travellers with CX have experienced and not some unnecessary comments about the question. Whilst it is true that our decision is made it does not hurt to ask what recent travellers have experienced, things do change and it's worth knowing if it has. If you don't have anything regarding a recent trip to add then just leave the topic to those who have please.

russell

Qantas - Qantas Frequent Flyer

Member since 04 Nov 2011

Total posts 194

Your sister is paying for your fare, just be grateful and enjoy the experience. Service levels vary by airline and by flight. Even the best don't get it right every time.

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 170

The enquiry is from my sister so it's not for myself I asked the question.

Any recent flight comments are welcome.

fatty

Member since 24 Feb 2015

Total posts 54

Can't fault CX really. Its a consistent, well thought out product, though breakfast can be hit and miss. I usually pre-order the burger.  There are much worse and of course, I'm sure there's better but the seat is amongst the best.

PS - Sister paying for 8 business class tickets?....is she single? :P

CWT

Member since 18 Apr 2017

Total posts 1

As Sean Spicer would say, "asked and answered" now moving rapidly along... 

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 170

fatty. Thanks for the sensible reply. That's all I asked for and not some of these other unnecessary comments.
I just don't know why some people cannot simply choose to ignore my post rather than make unnecessary and unhelpful comments, your reply is most welcome. Thank you.
Sad to say my sister is married!!!

Happy Trails

Member since 11 Apr 2012

Total posts 85

Tell your sister not to be too shy with the call button.

CX crew expect it to be used and respond quickly.
They don't provide much of a roving service.

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