Virgin Australia - Velocity Rewards Plantium
Member since 19 Jun 2013
Total posts 82
I have flown Virgin a few times over the last month, and not once has the flight details (SC and miles) appeared on my Velocity account without having to do a manual claim 14 days after the flight. All flights were booked direct with VA, on VA metal and my Velocity details were entered at the time of booking. Just wondering if anybody else is having the same issue as I currently am having.
Qantas - Qantas Frequent Flyer
Member since 23 Oct 2013
Total posts 767
Did your boarding pass have your velocity number on it?
Virgin Australia - Velocity Rewards
Member since 24 Jul 2016
Total posts 16
I have exactly the same issue,fly business frequently with SQ and they are extremely prompt with adding points and SC's to my velocity account. Flying VA domestically its becoming ridiculous. I was happy with the old 24 hour wait on the update but now after 4 days I just ring them and get them to manually add them (I'm Platinum) My main gripe and argument with Velocity is any points used to redeem or upgrade etc are debited immediately whereas awarding is so slow.
Member since 20 Jan 2016
Total posts 47
This seems to have become worse in the last few months, I have several flights in the last six weeks that have taken over ten days to appear on my statement, and my BNE-LAX flights from two weeks ago have yet to appear. I understand that you might need to action a missing point claim for a partner airline, but doing so for VA flights that have your velocity number clearly attached is pretty poor.
Etihad - Etihad Guest
Member since 06 Apr 2012
Total posts 84
I'm finding the same as well. The VA flights that I travelled on 2 weeks ago are yet to appear in my Velocity account. The flights were booked on the virginaustralia.com web site and Velocity details were entered at time of booking. The flights were on VA metal.
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Time taken for flights to appear on Velocity Account
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