Removal of Points earn on Air NZ Trans Pacific Flights from 1 Nov

7 replies

brinkers

Qantas - Qantas Frequent Flyer

Member since 16 Jun 2011

Total posts 226

Updates to the Velocity points earning tables.

From 1 November 2017 Points can only be earned for travel on Air New Zealand operated Domestic flights within New Zealand and Air New Zealand operated Trans-Tasman flights.

From 1 November 2017 travel on Air New Zealand Trans Pacific flights to and from the Americas will be ineligible for Points earn.

henrus

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2013

Total posts 768

Consistent with the email I just received from Air NZ saying you can no longer spend Airpoints on VA long haul flights.

emmawork

Member since 10 Jul 2017

Total posts 5

I am furious about this. My husband and I are both Platinum Velocity members and we have a trip (Business Class - over $10K) to the USA on Air NZ booked in November that we booked over a month ago. Have been on the phone to Velocity for ages this evening trying to find out whether our status and points earning will be honoured or not and they know very little more than the email we all received tonight. We would lose over 640 status credits and around 30000 points between us. The status credits earn ensures we keep our status. I will be on the phone to Air NZ tomorrow to try and cancel and refund the tickets so I can rebook on Virgin or Delta but can feel a fight coming.

brinkers

Qantas - Qantas Frequent Flyer

Member since 16 Jun 2011

Total posts 226

Flights booked before today (July 10) should still be eligible to earn,

David

Member since 24 Oct 2010

Total posts 988

FYI, our story on this at https://www.ausbt.com.au/virgin-australia-cuts-points-status-credits-earning-on-airnz

Last editedby David at Jul 10, 2017, 10:14 PM.

emmawork

Member since 10 Jul 2017

Total posts 5

Just had confirmed by Velocity that points and status credit will be honoured for tickets booked prior to July 10. :-)

No lounge access or baggage benefits though regardless after 1 Nov. :-(

Last flight for us on Air NZ.

edward999

Member since 11 Jul 2017

Total posts 1

What a joke, Velocity continues to get more useless. I find it particularly interesting that you will not be able to redeem points on Air NZ after this - I called the Velocity call centre early this year attempting to make such a redemption and was told it was definitely not possible by the operator, and that they had never ever heard of Air NZ being used for a long haul redemption. Velocity have obviously secretly had this policy in place for months despite widely (mis)advertising the availability of redemptions on Air New Zealand.

mcglynp

Virgin Australia - Velocity Rewards

Member since 20 Jan 2016

Total posts 47

What a joke, Velocity continues to get more useless. I find it particularly interesting that you will not be able to redeem points on Air NZ after this - I called the Velocity call centre early this year attempting to make such a redemption and was told it was definitely not possible by the operator, and that they had never ever heard of Air NZ being used for a long haul redemption. Velocity have obviously secretly had this policy in place for months despite widely (mis)advertising the availability of redemptions on Air New Zealand.

Air Nz are notorious for not releasing reward seats for partner airlines. It is technically correct that you could have redeemed points for NZ,  but in practice it depends on AirNZ.  For once this is not VA's fault. 

Hi Guest, join in the discussion on Removal of Points earn on Air NZ Trans Pacific Flights from 1 Nov

Attach Files