Member since 28 Apr 2017
Total posts 4
Has anyone else experienced recent delay in points transfer from JQ Plus and Max to QFF?
Member since 28 Feb 2015
Total posts 28
Same here. I flew JQ J class out on 15Mar and returned on 21Mar. Am still waiting for the points & SC's. I've submitted a missing points claim, but still nothing.
Member since 12 Sep 2017
Total posts 8
Takes 4-6 weeks usually. They are hopeless.
Member since 04 May 2018
Total posts 15
Yes that is how long it takes and it is hopeless. I have to take 4 JQ flights a month due to no QF available and it takes 4-6 weeks for QFF points and SC to post. Have questioned it with QFF and the answer is they send it to JQ and wait for a reply and that's all they can do.
Yes its BS - its not like they have to go to Air Koryo to get these points. Jetstar is an airline that they own. I don't see why this is all so hard. Is there a person who works at Jetstar one day a month, and has to get all these manually verified via excel spreadsheets comparing to paper passenger manifests ? Surely this has got to be automated.
Jetstar Airways - Qantas Frequent Flyer
Member since 18 Feb 2018
Total posts 37
As someone who flies regularly from the Gold Coast, with Jetstar out of necessity due to Qantas' limited schedule from here, this is a constant bugbear of mine. Neither Qantas nor Jetstar is ever willing to take ownership of the issue.
Yep - I've been tweeting them about it, and have been told that it takes 4 weeks to process them. Alternative is this from their rep:
What process did you follow to get missing points resolved? Were you successful?
Member since 18 Jun 2018
Total posts 5
In 19 Jet-star Flights this year - The shortest time to post was 25 days with several 3 Flights taking 52 days to post. It is a terrible service at present
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? Delay in transferring JQ Plus and Max points to QFF
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