Best jet . com booking travel cancelled 2 hrs after booking credit card charge

3 replies

Djohns2740

Member since 11 Feb 2018

Total posts 4

Hi there

Interested in others experience and comments

I booked flights at 18:51 last night and best jet charged my card $3500 immediately. 2hrs later they sent me email saying seats were not available and booking had been cancelled and they would arrange credit immediately. This credit has still not appeared on my credit card 12 hrs later and I have had to book alternate flights. How can they get away with this, effectively somewhere in banking cyber space is my $3500 reducing my available credit by a substantial amount.

Anyone else experienced this with bestjet . com? Or other service issues?

Thanks. David

Geoffair

Member since 04 May 2018

Total posts 42

Obviously a scam company - l got only1 hour wifi and paid for full flight and got the apology in the air and the refund when l landed!

bl5965

Virgin Australia - Velocity Rewards

Member since 13 Nov 2015

Total posts 80

Bestjet isn't a scam company - I have successfully booked and flown a few international trips with them, on Qantas and Emirates.

However, they may have delays on their systems which means availability isn't real time. You could book a fare, they take your money, and find they can't actually provide you with those seats anymore. This is a questionable practice, but appears to be standard with a number of online travel agents.

With regards to your $3,500, even if they refunded it immediately, it often takes a few days for refunds to show up on a credit statement. That's an issue with our banking systems, and unfortunately is out of their control.

Chris Chamberlin

Member since 24 Apr 2012

Total posts 1,106

Djohns2740:

Please be reminded of AusBT's published comment policy, which notes the following:

In order to reduce spam, some comments are automatically flagged for moderation, including those that include links to other websites. If your comment is flagged by our software, it will only be published once it has been approved.

Please do not post the comment again, or attempt to bypass the moderation system by re-posting a modified version.

You have done exactly this by changing the formatting of your comment and re-posting it: please don't do this again. We've also removed the duplicate thread on this which was being held for moderation.

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