Urgent advice re SQ tax/fee pls

10 replies

Novi

Member since 08 Dec 2018

Total posts 19

Hi All,

I have a Business Saver redemption booking on hold until tomorrow. Its for PER-SIN-MAN-IAH, one way, with a paid stopover in MAN. The call centre agent quoted me 110,000 KF which is the same as what quoted on the online booking system, so thats fine. But the agent also presented me with SGD611 fees to pay which he said included the stopover fee ($100) and the airport taxes. That sounded quite a lot to me compared to whats quoted on the online system which was less than AUD100.

Does this SGD611 sound about right? Please share your experiences. Thank you!

MRYJDrake

Air New Zealand - Airpoints

Member since 31 Oct 2016

Total posts 204

$100 sounds insanely low, so I'd start there... But the others on here may know a lot more than I do.

Novi

Member since 08 Dec 2018

Total posts 19

$100 sounds insanely low, so I'd start there... But the others on here may know a lot more than I do.

Its SGD 611 in total fees. The $100 i mentioned there was a payable stopover fee.

StuParr

Virgin Australia - Velocity Rewards

Member since 01 Mar 2012

Total posts 187

you are going through a lot of airports so the fees while high are ok. I guess for that amount of flying, paying S$500 + the stop over fee, you are doing pretty well.

Novi

Member since 08 Dec 2018

Total posts 19

Thanks StuParr,

I’d pay that fee anyday if that means flying J class all the way :) just making sure I am not being charged for what I shouldnt be.

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 340

Just call them again and ask for split up of the fee, there is a possibility you are being charged a phone fee (which is not applicable when done online). I have done plenty of bookings over the phone where you have to point out your booking cannot be done online (if applicable) to avoid that fee. They are very reasonable.

Novi

Member since 08 Dec 2018

Total posts 19

Just call them again and ask for split up of the fee, there is a possibility you are being charged a phone fee (which is not applicable when done online). I have done plenty of bookings over the phone where you have to point out your booking cannot be done online (if applicable) to avoid that fee. They are very reasonable.

I will try that again , thanks for your advice. When I first made the booking I reasoned with the agent that I shouldn’t be charged phone booking fee as Calling in is the only way to add the stopover. But he was either not very knowledgeable or not helpful at all.

Novi

Member since 08 Dec 2018

Total posts 19

A final update;

I called and asked for the fee breakdown, and turned out that they ARE airport taxes (apart from the $100). The airport taxes in MAN came to a whopping SGD300 while the other are almost negligable.

I paid and got my ticket issued 😊

Last editedby Novi at Dec 10, 2018, 12:15 PM.

MRYJDrake

Air New Zealand - Airpoints

Member since 31 Oct 2016

Total posts 204

Happy travels!

moa999

Qantas - Qantas Frequent Flyer

Member since 02 Jul 2011

Total posts 835

UK Airline Passenger Duty. Currently 150 pounds in any non-economy cabin. 75 in economy for all flights over 2000 miles.


Was even more expensive a few years ago for long flights

Novi

Member since 08 Dec 2018

Total posts 19

UK Airline Passenger Duty. Currently 150 pounds in any non-economy cabin. 75 in economy for all flights over 2000 miles.

Was even more expensive a few years ago for long flights

Wow! Thats insane 😅

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