Member since 02 Jan 2019
Total posts 37
I am trying to book an award flight BKK-HKG (or vice versa, one way ticket) with KrisFlyer but it will not display any flight. Just says the flight is backtracking. I have tried multiple dates.
Singapore Airlines - The PPS Club
Member since 16 Jun 2017
Total posts 49
Hi, i got the same message trying to book ADL-SIN-DPS-SIN-ADL on redemption. Although flights were displayed for non redemption bookings. Not sure why.
Virgin Australia - Velocity Rewards
Member since 06 Aug 2017
Total posts 115
I've found the Singapore Air website to be a little flaky lately. Sometimes the app is a little better, and sometimes the mobile website has worked better as well. You always have the option of filling out and emailing a "Partner Airline Request Form", or calling KrisFlyer. I've needed to do both over the past couple of weeks, and in each case I easily got the reward flights I was after.
Thai Airways International - Royal Orchid Plus
Member since 21 Apr 2017
Total posts 7
Its because SIN and HGK are both east of BKK, equates to it being a longtintudal "backtrack" trip and under the reward booking rules counts as not as in not flying in one direction because you step back. Its so miniscule and stupid but thats the reason why generally and has been like this for years on KF awards
Hi Guest, join in the discussion on
Using KrisFlyer: issues booking Bangkok-Hong Kong with Thai Airways
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox